WHITNEY SMITH
Middleburg,FL
Summary
Dynamic hospitality professional with a robust understanding of the food and beverage industry, committed to delivering exceptional service in fast-paced dining environments. Recognized for a strong work ethic and adaptability, consistently fostering teamwork to enhance customer satisfaction. Extensive experience as a corporate bar trainer and proficiency across all positions in full-service restaurants contribute to a well-rounded skill set. Passionate about creating memorable dining experiences through genuine hospitality and effective communication.
Overview
25
25
years of professional experience
Work History
Server
Mossfire Grill
02.2023 - Current
- Led team in delivering exceptional dining experiences through attentive service and menu knowledge.
- Trained new staff on restaurant protocols, enhancing service quality and operational efficiency.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction and repeat business.
- Collaborated with kitchen staff to streamline food delivery processes, improving overall workflow.
Server/Trainer
BRICK OVEN
09.2021 - 12.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business.
- Checked identification to verify if guests meet minimum age to legally consume alcoholic beverages.
- Checked with guests to get feedback on food served, and resolve any concerns.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling, safety and sanitation procedures, and service standards.
General Manager
RED LOBSTER
10.2000 - 08.2021
- Supervised employees through planning, assignments and direction.
- Guided management and supervisory staff to promote smooth operations.
- Provided leadership, insight and mentoring to all employees to supply knowledge of various company programs.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation.
- Coached staff on strategies to enhance performance and improve customer relations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Reconciled daily transactions, balanced cash registers.
- Oversaw food preparation, production and presentation according to quality standards.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Optimized profits by controlling food, beverage and labor costs.
- Created detailed reports on weekly and monthly revenues and expenses.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
HIGH SCHOOL DIPLOMA -
West Forsyth High School
Clemmons, NC08.1993
Skills
- Food Safety and Sanitation Knowledge
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Conflict and Complaint Resolution
- Team development
- Experience in high-traffic restaurant operations
- High Energy and Stamina
- Relationship Building
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Reliable and responsible
Timeline
Server
Mossfire Grill
02.2023 - Current
Server/Trainer
BRICK OVEN
09.2021 - 12.2022
General Manager
RED LOBSTER
10.2000 - 08.2021
HIGH SCHOOL DIPLOMA -
West Forsyth High School