Whitney Snider
Jacksonville,FL
Summary
Dedicated and Adaptable Customer Experience Leader with 5+ years repeated success clarifying issues, implementing solutions, and propelling customer loyalty.
Compassionate and a team player that is willing to jump in and help where needed.
Overview
10
10
years of professional experience
Work History
Sitter/Float Personnel
UF Health Shands Hospital
09.2024 - Current
- Demonstrates empathy and kindness to patients while monitoring their habits.
- Properly charts patients activities every 15 minutes and assists with basic needs.
- Facilitating the safety of patients by closely monitoring activities and maintaining a clean, hazard-free environment.
Client Distribution Specialist
Kroger Delivery
06.2021 - 03.2024
- Generate new business through referrals of existing customers, upselling products and services, and informing customers of promotional campaigns
- Execute strategic deliveries 98% on time, increasing customer satisfaction and saving the company on mileage and gas expenses
- Champions training and mentoring new hires, resulting in a significant decrease in onboarding time
- Recognized every year of tenure for 0 accidents
Customer Service Representative
Ally Bank
03.2015 - 05.2021
- Handled calls daily, with duties including, retrieving customer data, managing payments, and addressing account related concerns
- Cultivated customer loyalty by following up with escalations and recommending appropriate solutions to clients' needs
- Augmented the pick up and sorting of daily incoming correspondence and delivery to the appropriate addressees
- Liaised between customers and insurance carriers, executing check endorsements for vehicle repair
Education
Certification - Patient Care Technician
Florida Career College
Jacksonville, FloridaHS Diploma -
Pathways Academy
Jacksonville, FloridaSkills
- Patient Care/Home Health
- Conflict Resolution
- Database Management
- Microsoft Office (Word & Excel Expert)
- Task Prioritization
- Attention to Detail
Timeline
Sitter/Float Personnel
UF Health Shands Hospital
09.2024 - Current
Client Distribution Specialist
Kroger Delivery
06.2021 - 03.2024
Customer Service Representative
Ally Bank
03.2015 - 05.2021
Certification - Patient Care Technician
Florida Career College
HS Diploma -
Pathways Academy
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