Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Songster

Katy,TX

Summary

Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Medical Biller/Appeals Coordinator

MedPro Inc.
Katy, TX
01.2017 - 08.2022
  • Handled surgical billing and claims for clients.
  • Entered procedure codes, diagnosis codes and patient information into billing software.
  • Reviewed all claims for accurateness and appropriateness.
  • Submitted claims to insurance companies via paper claims and electronically.
  • Maintained accurate and timely claim submissions.
  • Expertly assigned charges and payments for medical procedures.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Submitted and processed over 900 insurance claims per month.
  • Increased revenues over 50% by increasing claim numbers.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Developed appeals functions, policies and procedures, and documentation.
  • Acted as a departmental resource on appeals matters.
  • Created, composed and maintained appeal response templates.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Verified client information by analyzing existing evidence on file.
  • Modified, updated and processed existing policies.

Administrative Assistant/Payment Posting Specialist

MedPro Inc.
Houston, TX
01.2014 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

Clerical Worker

MedPro Inc.
Houston, TX
01.2013 - 01.2014
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Executed record filing system to improve document organization and management.
  • Drafted common document templates for use by executives and employees.
  • Verified accuracy of business records by consistently updating customer information.
  • Entered data using Medisoft, following procedures to keep information private.
  • Supported staff on special assignments and projects.

Tanning Associate

The Tanning Resort
Katy, TX
01.2010 - 01.2012
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Engaged with customers in a friendly and professional matter.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Maintained knowledge of current sales, promotions and policies.
  • Recommended merchandise to customers based on their needs and preferences.
  • Completed all cleaning, stocking and organizing tasks of the salon.
  • Executed all daily opening and closing procedures.
  • Suggested and sold salon services and retail products to customers.
  • Built customer loyalty by meeting the needs of each client.

Retail Sales Associate

Hollister Co.
Salt Lake City, UT
07.2008 - 07.2009
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Stock Associate

Hollister Co.
Houston, TX
08.2006 - 05.2008
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Managed inventory storage in a clean and organized fashion.
  • Assisted maintenance team with organizing and cleaning the stockroom and store before shift open and after shift close.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Applied proper safety procedures in stockroom and store and immediately informed management of safety concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Stamped, attached or changed price tags on merchandise shelving.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained inventory count, tracked usage and documented variances.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Maintained visually appealing and effective displays for the entire store.

Education

Foods, Nutrition, And Wellness Studies

Lone Star College System
Spring, TX

High School Diploma -

James E. Taylor High School
Katy, TX
05.2008

Skills

  • Customer Service
  • Flexible Hours
  • Time Management
  • Teamwork and Collaboration
  • Positive Customer Engagement
  • Maintaining Clean Work Areas
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Store Policies and Procedures
  • Safety and Cleanliness Standards
  • Managing Cash Register
  • Available Nights, Weekends and Holidays

Timeline

Medical Biller/Appeals Coordinator

MedPro Inc.
01.2017 - 08.2022

Administrative Assistant/Payment Posting Specialist

MedPro Inc.
01.2014 - 01.2017

Clerical Worker

MedPro Inc.
01.2013 - 01.2014

Tanning Associate

The Tanning Resort
01.2010 - 01.2012

Retail Sales Associate

Hollister Co.
07.2008 - 07.2009

Stock Associate

Hollister Co.
08.2006 - 05.2008

Foods, Nutrition, And Wellness Studies

Lone Star College System

High School Diploma -

James E. Taylor High School

Similar Profiles

CREATE PROFILE
Whitney Songster