Whitney Songster
Katy
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Sterilization and Lab Technician
Hanis Orthodontics
Katy, TX
01.2026 - Current
- Decontaminated, packaged and sterilized instruments and equipment.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
Pet Host Lead
Pet Suites
Richmond, TX
11.2022 - 11.2023
- Responsible for overseeing and managing team of pet hosts, ensuring all daily tasks are completed efficiently and effectively.
- Provide exceptional customer service to pet owners, addressing any concerns or questions they may have regarding their pets' stay.
Medical Insurance Biller
MedPro Inc.
Katy, TX
01.2012 - 08.2022
- Processed medical insurance claims accurately and efficiently, resulting in high rate of reimbursement and minimal denials.
- Verified patient eligibility and benefits with insurance companies to ensure proper coverage and timely payments.
- Researched and resolved insurance claim denials, including prior authorization requirements and coding errors.
Tanning Associate
The Tanning Resort
Katy, TX
08.2009 - 12.2011
- Demonstrated proficiency in operating and maintaining tanning equipment to ensure safe and efficient tanning experience for customers.
- Achieved sales targets by promoting tanning products and services, upselling packages, and cultivating relationships with clients to increase repeat business.
Retail Sales Associate
Hollister Co.
Salt Lake City, UT
10.2008 - 06.2009
- Provided exceptional customer service by greeting and assisting customers with product selection and inquiries.
- Collaborated with team members to create visually appealing product displays, resulting in increased foot traffic and improved sales performance.
Retail Stock Associate
Hollister Co.
Houston, TX
08.2006 - 05.2008
- Maintained accurate inventory records and assisted in restocking shelves to ensure availability of products for customers.
- Collaborated with team members to efficiently unload and unpack shipments, helping to expedite the stocking process.
Education
Nutrition
Lone Star College System
Cypress, TX12-2011
High School Diploma - undefined
James E. Taylor High School
Katy, TX05-2008
Skills
- Written and Verbal communication
- Customer service oriented
- Attention to detail
- Adaptability
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
Timeline
Sterilization and Lab Technician
Hanis Orthodontics
01.2026 - Current
Pet Host Lead
Pet Suites
11.2022 - 11.2023
Medical Insurance Biller
MedPro Inc.
01.2012 - 08.2022
Tanning Associate
The Tanning Resort
08.2009 - 12.2011
Retail Sales Associate
Hollister Co.
10.2008 - 06.2009
Retail Stock Associate
Hollister Co.
08.2006 - 05.2008
High School Diploma - undefined
James E. Taylor High School
Nutrition
Lone Star College System