Whitney Spinks
Hickory Grove,SC
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Claims Processor
Concentrix
Hickory Grove, SC
06.2023 - Current
- I process health care claims
- Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
Team Lead
Randstad
Hickory Grove, SC
08.2022 - 05.2023
- Team Lead for claims department and healthcare annual enrollment.
- I am in charge of managing a team of agents.
- I lead them by making sure they meet client metrics by coaching them on calls I grade.
- I go over outliers and how to improve job performance and effectiveness on calls, helping customers.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Coordinated team resources to achieve project goals.
- Resolved escalated customer complaints or queries promptly and efficiently.
Trainer
TTEC
Hickory Grove, SC
06.2021 - 08.2022
- I started as a csr 1 and was quickly moved up to a service delivery specialist then a trainer
- I work for ttec line of business is blue shield california
- Helping members with their policy and account needs.
Team Lead
Sitel W@H
Chester, SC
03.2020 - 06.2021
- I work as a csr for the Aon campaign
- I help with travel insurance claims
- I moved up to team lead
- Was a sme and a csr phone and chat for turbo tax.
Cashier and Customer Service
Tractor Supply Company
York, SC
10.2019 - 03.2020
- Handled returns and exchanges
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Helped customers find what they are looking for
- Handled customer complaints and concerns
- Assisted with customer inquiries
- Welcomed customers
- Opened the store.
Education
Skills
- Transactions reconciliation
- Claims review
- Payments posting
- Medical terminology knowledge
- Allocating claims
- Policy Interpretation
- Regulatory Compliance
- Accuracy and Precision
- Insurance Claim Forms Review
- Teamwork and Collaboration
- Customer Service
- Eligibility Determination
- Goal Setting
- Effective Communication
- Team Collaboration
- Background in insurance
- Professionalism
- Task Prioritization
- Reliability
Timeline
Claims Processor
Concentrix
06.2023 - Current
Team Lead
Randstad
08.2022 - 05.2023
Trainer
TTEC
06.2021 - 08.2022
Team Lead
Sitel W@H
03.2020 - 06.2021
Cashier and Customer Service
Tractor Supply Company
10.2019 - 03.2020
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