Whitney Steele

Provide administrative support in a fast-paced medical office by managing patient records, maintaining the front desk and reception areas, and ensuring efficient daily operations. Known for accuracy, professionalism, and creating a welcoming environment for patients and staff.

• Greet patients and visitors, assessing their needs and direct them appropriately.
• Answer phone as needed.
• Verify and/or enter all patient demographic information in the EMR.
• Check for necessary referrals.
• Have appropriate forms completed, signed, and assemble patient charts.
• Schedule patients for office visits and explain procedures, and other x-rays and tests as ordered by doctors
• Manage and update patient records.
• Maintain the front desk and reception areas.

Responsible for patient relations, scheduling appointments, scheduling clinical procedures,creating and updating charts, check-out, and data entry to update patient information via PC. Act as liaison between patients and physicians, complete numerous administrative duties, in direct support of physicians. Consult with patients regarding assessment and treatment services; and provide ongoing patient/family
education throughout treatment procedures with anticipatory guidance as appropriate.

• Excel in working with healthcare providers (office managers, nursing staff and physicians) to resolve questions, filing discrepancies, and clarifications.
  
• Utilize effective administrative, communication, and task management skills to coordinate all phases of patient insurance verification and eligibility to facilitate efficient and smooth running patient admissions.
  
• Submit CPT/ ICD-10-CM codes via payor website for payment estimates. Obtain authorizations for outpatient diagnostic testing

Significantly improved customer service, efficiency, and competence in managing special assignments for this busy dental office. Responsible for patient relations, answering multi-line phones, scheduling appointments, scheduling procedures, creating and updating charts, and data entry to update patient information.

• Scheduling of patients
• Insurance pre-certifications & Filing
• Secretarial support
• Records control, and filing efficiency
• Obtained and provided authorizations for medications for patients.

• collected payments

Coordinated available resources to facilitate patient care needs and provide complete quality care to patients.

• Gained and demonstrated experience in all aspects of students polysomnography studies.
  
• Provided outstanding patient relations by utilizing resourceful ability to use diplomacy when working with customers in all situations and understand the importance of presenting a positive/professional image.

Efficiently managed multi-line phones, greeted patients, and routed inquiries with professionalism. Maintained strict confidentiality, ensured accurate recordkeeping, and delivered exceptional service by addressing patient needs promptly and compassionately.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital
  company information.
• Represented the organization at community and volunteer events, providing information and engaging with the public.
• Communicated with local businesses to secure donations and sponsorships.