Whitney Stout
Broken Arrow
Summary
A dedicated and versatile business administration professional offering distinguished career in developing and implementing strategic short and long-term improvement and growth plans for diversified healthcare system. Demonstrated ability in leveraging strong business acumen and clinical experience to overcome challenges and continually achieve bottom line objectives. Pragmatic leader skilled in driving great change by identifying critical issues, developing improvement plans, and providing vision and focus needed to achieve.
Overview
14
14
years of professional experience
Work History
Supervisor
Saint Francis Health System
01.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 15 person clinic supporting approximately 351 patients per week.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Manager
Utica Park Clinic
10.2024 - 12.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Branch Coordinator/Administrator
Millennium Home Health Care, Inc.
09.2011 - 08.2024
- Improved quality assurance program (QAPI) to meet state and federal guidelines.
- Established strong relationships with regulatory bodies, resulting in consistently meeting and exceeding all regulatory standards.
- Liaised between employees and board members to resolve issues.
- Fostered relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
- Investigated statuses of business to determine compliance to laws and necessary corrective actions.
- Source, screen, and evaluate potential candidates for open healthcare positions.
- Conduct phone and in-person interviews with potential candidates.
- Provide guidance and support to hiring managers throughout the recruitment process.
- Payroll administrator: Help manage UKG and submit payroll biweekly.
Education
MBA - management
Northeastern State University
Broken Arrow, OK05.2025
Bachelor of business administration -
northeastern state university
12.2023
Skills
- Collaborative Leadership
- Regulatory compliance and accreditation
- Improving patient experiences
- Quality assurance
- Operational analysis and streamlining
- Hiring manager collaboration and support
- Healthcare industry knowledge
- Licensed Healthcare Administrator
- Decision-making
- Coaching and mentoring
- Schedule development
- Staff discipline
Timeline
Supervisor
Saint Francis Health System
01.2025 - Current
Manager
Utica Park Clinic
10.2024 - 12.2024
Branch Coordinator/Administrator
Millennium Home Health Care, Inc.
09.2011 - 08.2024
MBA - management
Northeastern State University
Bachelor of business administration -
northeastern state university
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