Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Theriot

Houma,LA

Summary

Engaging Entertainer with natural ability for providing fun and exciting guest engagement. Displays outgoing personality and constructive humor that fosters safe and fun atmosphere while meeting venue objectives. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Professional with polished speaking voice and great communication skills. Excites and builds audience with expert knowledge and engaging style.

Overview

14
14
years of professional experience

Work History

Bar Manager

The Boxer
02.2017 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Crafted special drink and cocktail menu items.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Cultivated an atmosphere creating a haven and safe place, attracted and retaining long time, repeat customers.

Bartender/Emcee/DJ

MSL
12.2013 - 02.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
  • Created an environment and hosted shows and acts.
  • Created story lines for choreographed shows.
  • Narrated shows and kept the crowd engaged throughout the performances.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Customer Sales Representative

AT&T
07.2014 - 09.2015
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.

Disney College Program Intern

Disney's Animal Kingdom
08.2013 - 10.2013
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
  • Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
  • Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
  • Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
  • Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.

Server Trainer

Copelands
08.2010 - 06.2014
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Education

No Degree - Managing Marketing/Art

Nicholls State University
Thibodaux, LA

High School Diploma -

Vandebilt High School
Houma, LA
05.2010

Skills

  • Team Leadership
  • Staff Training
  • Training and mentoring
  • Staff Scheduling
  • Customer Relationship Building
  • Guest Interaction
  • Customer Relations
  • Relationship Building
  • Supply Ordering
  • Organizational ability
  • Strategic Planning

Timeline

Bar Manager

The Boxer
02.2017 - Current

Customer Sales Representative

AT&T
07.2014 - 09.2015

Bartender/Emcee/DJ

MSL
12.2013 - 02.2017

Disney College Program Intern

Disney's Animal Kingdom
08.2013 - 10.2013

Server Trainer

Copelands
08.2010 - 06.2014

No Degree - Managing Marketing/Art

Nicholls State University

High School Diploma -

Vandebilt High School

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Whitney Theriot