Whitney Thompson
Hanahan,SC
Overview
6
6
years of professional experience
Work History
Server
Big Bad Breakfast
06.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Accessioner
Lab24
01.2022 - 05.2022
- Processed and recorded lab specimens.
- Staged specimens in provided testing areas.
- Researched and recorded missing insurance and physician information.
- Followed safety protocols when receiving, handling and storing specimens.
- Entered patient data into Polytech database system.
Barista
Starbucks
03.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Cashier/Sales Associate
Dick's Sporting Goods
06.2019 - 08.2020
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Provided warranty information to customers purchasing covered items and services.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Trained new employees.
Server
Pure Food And Juice
08.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Trained new employees.
Education
Associate of Arts - History
Tulsa Community College
Tulsa, OK12.2018
Timeline
Server
Big Bad Breakfast
06.2022 - Current
Accessioner
Lab24
01.2022 - 05.2022
Barista
Starbucks
03.2020 - 01.2022
Cashier/Sales Associate
Dick's Sporting Goods
06.2019 - 08.2020
Server
Pure Food And Juice
08.2018 - 05.2019
Associate of Arts - History
Tulsa Community College