Whitney Thompson
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Office Manager
American Direct Auto West Monroe
06.2023 - Current
- Managed vehicle registration processes to ensure compliance and accuracy, handled tax preparation, processed title documents, and addressed all title-related inquiries.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Front Desk Receptionist
Massage Envy Spa
06.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected monthly payments, processed transactions and updated relevant records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Conducted outreach to clients with past due accounts, making phone calls to discuss payment options and resolve outstanding balances while maintaining a professional and supportive demeanor.
- Engaged with clients to assess their wellness goals, effectively communicating the benefits of treatments and enhancing overall customer satisfaction.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Certified Birth Doula
Intuitive Birth
11.2019 - 12.2021
- Improved client confidence in their birthing abilities through ongoing emotional support and reassurance.
- Increased postpartum recovery success with thorough follow-up care, including lactation support and newborn care techniques.
- Expanded clientele through consistent networking efforts at community events and professional conferences related to maternal health.
- Enhanced client satisfaction by providing continuous emotional, physical, and informational support during labor and birth.
Education
High School Diploma -
Quitman High School
Quitman, LA05-2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Payroll Processing
- Credit and collections
- Inventory Control
- Billing
- Document Management
- Attention to Detail
- Problem-Solving
- Time Management
- Data Entry
Timeline
Office Manager
American Direct Auto West Monroe
06.2023 - Current
Front Desk Receptionist
Massage Envy Spa
06.2022 - 06.2023
Certified Birth Doula
Intuitive Birth
11.2019 - 12.2021
High School Diploma -
Quitman High School
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