Whitney Thornton

Klamath Falls,Oregon

Summary

Dynamic and results-oriented professional with a diverse background in customer service, logistics, and caregiving. Excelled at Baxters Auto Parts by enhancing inventory management and streamlining delivery processes. Skilled in verbal communication and time management, achieving a significant improvement in customer satisfaction. Proven ability to manage tasks efficiently and lead teams to success.

Overview

years of professional experience

Work History

Driver/Frieght/Front Desk

Baxters Auto Parts

Klamath Falls, Oregon

06.2024 - 10.2024

Maintained accurate records of freight received and shipped out.
Received incoming orders by verifying counts against purchase orders.
Monitored inventory levels to ensure adequate stock is available for shipment.
Prepared bills of lading, invoices, labels, shipping documents. as needed.
Maintained accurate records of orders, deliveries, and customer information using computer software programs.
Drove company-owned vehicles to make deliveries according to established routes and schedules.
Assisted with stocking shelves with new inventory as needed.
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Assessed customer needs and provided appropriate parts solutions.
Inspected returned parts for defects, damage or wear.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

CCR Operator

SITEL Worldwide

Remote, Oregon

10.2021 - 09.2024

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Updated databases with new and modified customer data.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Cargiver

Personal Business

Klamath Falls, OR

11.2022 - 08.2024

Assisted elderly clients with activities of daily living such as dressing and grooming.
Monitored vital signs including blood pressure, temperature and pulse rate.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Administered prescribed medications on a timely basis following care plan instructions.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Maintained clean and well-organized environment for client happiness and safety.
Assisted with mobility issues by providing physical support when transferring patients from bed to wheelchair or walker.
Conducted light housekeeping duties such as laundry, dusting and vacuuming to ensure a clean living environment for clients.

Weighmaster

Cascade Auto Recycling

Klamath Falls, Oregon

02.2024 - 05.2024

Ensured accurate weighing of incoming and outgoing materials on the weighbridge.
Maintained daily logs of all weighed vehicles, including identification numbers and other pertinent information.
Used pallet jack and forklift to load and unload shipments while observing safety protocols.
Researched state requirements for proper documentation of commercial truck weights prior to entering highways or roads within the jurisdiction's boundaries.
Maintained a clean working environment by disposing hazardous waste properly according to safety regulations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Responsible for determining the different types of metals brought in, and where the client needed to place them to receive payment.
Hand weigh precious metals, such as copper, brass, aluminum, and any other non-ferrous metals.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Negotiated with suppliers to secure cost-effective resources.

Education

High School Diploma -

Medical Lake High School

Medical Lake

Skills

Daily logging
Commercial driving
Verbal and written communication
Time management

Performance evaluations
Customer service
Task delegation
Workforce management

References

References available upon request.

Timeline