Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Thrash

Riverdale,GA

Summary

Transportation Manager with 6 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees. Security-focused and skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Delivery Driver

Kroger
04.2024 - 11.2024
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Delivered packages to customer doorsteps and business offices.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions and completed paperwork at delivery.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated light trucks to deliver loads.
  • Identified mechanical issues, basic repairs and reported serious concerns to management.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.

Rout Manager(BC-Business Contact)

FedEx Ground (L&J Delivery Logistics)
06.2018 - 07.2023
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Excellent communication skills, both verbal and written.
  • Proficient in fleet camera systems and maintenance.(Lytx etc.)
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Oversaw driver time and attendance to minimize drivers did not exceed limits established by DOT regulations.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
  • Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
  • Oversaw fleet maintenance programs to ensure timely repairs were performed while minimizing downtime for vehicles in operation.
  • Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
  • Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
  • Improved route efficiency by analyzing and optimizing daily delivery schedules.
  • Managed the recruitment and hiring of new route drivers, improving overall team capabilities.
  • Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.
  • Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
  • Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
  • Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
  • Organized training sessions to enhance employee skills in customer service, time management, and efficient driving techniques.
  • Developed and maintained knowledgeable and productive team of employees.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
  • Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.

Security Officer

G4S Secure Solutions
09.2017 - 06.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Issued access cards to authorized personnel to monitor access points.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of cargo trucks, and visitors.

Pick Packer/ Order & Processing

JCPenny Distribution Center
09.2014 - 08.2017
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Packaged fragile items with cushioning material.
  • Monitored packaging machinery to make needed adjustments.
  • Monitored inventory levels to report on shortages or excess.
  • Utilized adhesive labels and other materials to package items.
  • Recorded product, packaging and order information on specified forms.
  • Labeled containers, container tags or products.
  • Re-packaged damaged or incorrectly packaged items.
  • Sorted and stacked finished items.
  • Loaded and unloaded items from production line.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.
  • Cleaned and maintained production area and equipment.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Placed items into bags, boxes or other containers.
  • Assisted in inventory management tasks, helping to keep accurate track of stock levels.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Transported merchandise pallets to move in warehouse.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Safely and securely loaded items to prevent damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Reduced errors in inventory management by conducting regular audits and updating records accordingly.
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Recorded daily activities for inventory control.

Education

High School Diploma -

Mundys Mill High School
Fayetteville, GA
05-2013

Skills

  • Time Management
  • Vehicle Inspections
  • Dependable and Reliable
  • Route Planning Expertise
  • Driver Training
  • Route Management
  • GPS and Route Planning
  • Safe Driving
  • Report Writing
  • Problem-solving abilities
  • Multitasking
  • Communication Skills
  • Microsoft Excel
  • Scheduling
  • Quick Learner
  • Customer Oriented
  • Active Listening Skills
  • Motivated Team player
  • Receiving and Shipping Handler
  • Safety Monitoring
  • Fleet Management
  • Scheduling
  • Document Management
  • Access Control
  • Detail Oriented
  • Incident Reporting
  • Staff Management
  • Equipment Monitoring
  • Real-Time Analysis
  • Computer Skills

Timeline

Customer Service Delivery Driver

Kroger
04.2024 - 11.2024

Rout Manager(BC-Business Contact)

FedEx Ground (L&J Delivery Logistics)
06.2018 - 07.2023

Security Officer

G4S Secure Solutions
09.2017 - 06.2018

Pick Packer/ Order & Processing

JCPenny Distribution Center
09.2014 - 08.2017

High School Diploma -

Mundys Mill High School

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Whitney Thrash