Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Whitney Till

Longview

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Truman W. Smith Children's Care Center
04.2021 - 01.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

At Home Health
11.2020 - 04.2021
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Customer Service Representative

Nationstar Mortgage
10.2018 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Certified Nursing Assistant

Gilmer Care Center
03.2017 - 09.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

LVN Certification - Nursing

Kilgore College
Kilgore, TX
05-2025

High School Diploma -

Gilmer High School
Gilmer, TX
05-2016

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Safety precautions
  • Medical terminology
  • Patient-focused care
  • End-of-life care
  • Urinary catheter care
  • Ambulation assistance
  • Patient relationship building
  • Blood glucose testing

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • CPR/AED Certification
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • SAMA (SATORI alternatives to managing aggression) Certification.

Languages

English
Native or Bilingual

Timeline

Certified Nursing Assistant

Truman W. Smith Children's Care Center
04.2021 - 01.2024

Certified Nursing Assistant

At Home Health
11.2020 - 04.2021

Customer Service Representative

Nationstar Mortgage
10.2018 - 11.2020

Certified Nursing Assistant

Gilmer Care Center
03.2017 - 09.2018

LVN Certification - Nursing

Kilgore College

High School Diploma -

Gilmer High School

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Whitney Till