- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Whitney Toombs
Rosemount,MN
Summary
Overview
13
years of professional experience
Work History
The Barbershop A Salon for MenApple Valley , MN
Hairstylist
06.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
MomRosemount, MN
Stay at Home
12.2022 - 07.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
United HealthcareRosemount, MN
Customer Service Advocate
09.2021 - 12.2022
Job overview
- Create new relationships while helping members navigate benefits offered by state of LA, WI and MN
- Efficiently research issue(s) needing to be resolved with many systems
- Follow up with members when issue cannot be resolved efficiently
- Using clear, simple communication to discuss results from research and what to expect
- Forecasting member's needs in future
- Review UHC metrics and stay within guidelines
- Fulfill supervisor delegated and volunteer tasks
- Meet with Engagement Team to put on events online to engage all advocates within UHC
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted available products and services to customers during service.
- Participated in Engagement Team to unite all UHG advocates
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Managed over 15 members every day with positive attitude and focus on customer satisfaction
- Offered customer service and Medicaid knowledge to assist team members in offering each member top-notch support
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
MomRosemount, MN
Stay at Home
12.2018 - 09.2021
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Metro DentalcareEagan, MN
Patient Service Representative
11.2017 - 12.2018
Job overview
- Built relationships with patients while guiding them through MDC processes
- Answered each patient’s question with detailed care
- Worked cross-functionally with dentists, their support staff, dental hygienists, and office manager to reach common goal
- Possessed excellent written and verbal skills to communicate concerns from patient dentist and/or team
- Managed multiple complex work streams at same time
- Organized patient records and database to facilitate information storage and retrieval.
- Managed over 35 customers per day
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records
- Explained plans for treatment and payment options
Audrey HilmoeRosemount, MN
Nanny
09.2016 - 05.2017
Job overview
- Effectively communicated with parents to establish efficient routine
- Worked on developmental goals with each child
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
Great ClipsRosemount, MN
Salon Manager + Stylist
08.2013 - 09.2016
Job overview
- Supported stylists by ensuring tools and processes empower them to create great client experiences
- De-escalated complex issues over phone or face-to-face
- Followed company's high expectation of customer service excellence to hit productivity goals
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Highly organized, detail, and service-orientated while managing multiple complex work streams at same time
- Forecasted product orders to consistently make profits
- Recognized and formally acknowledged outstanding staff performance
- Consistently increased customer count to grow salon business by 3% (CC of 625)
- Utilized proprietary technology to track pertinent information and sales progress to achieve team goals
- Worked cross-functionally between stylists and owner of salon group to inspire growth
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Managed cash flow, business transactions, banking and accounting processes.
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
Great ClipsFarmington, MN
Salon Manager + Stylist
06.2011 - 08.2013
Job overview
- Supported stylists by ensuring tools and processes empower them to create great client experiences
- De-escalated complex issues over phone or face-to-face
- Followed 5 Step Customer Connection of customer service excellence to hit productivity goals
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Highly organized, detail, and service-orientated while managing multiple complex work streams at same time
- Forecasted product orders to consistently make profits
- Recognized and formally acknowledged outstanding staff performance
- Increased customer count to grow salon business (customer count of 240)
- Utilized proprietary technology to track pertinent information and sales progress to achieve team goals
- Worked cross-functionally between stylists and owner of salon group to inspire growth
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
Minnesota School of Beauty
University Overview
Skills
- Performance Driven
- Excellent Attention to Detail
- Building Customer Trust and Loyalty
- Process Improvements
- Providing Feedback
- Ability To Manage
- Excellent Verbal And Written Communication
- Administrative Support
- Web-Based Reporting Tools
- Operational Assessments
- Forecasting And Planning
- Conflict Resolution
- Data Analysis
- Business Process Mapping
- Clerical Skills
- Easily Adaptable
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Timeline
Hairstylist
The Barbershop A Salon for Men
06.2023 - Current
Stay at Home
Mom
12.2022 - 07.2023
Customer Service Advocate
United Healthcare
09.2021 - 12.2022
Stay at Home
Mom
12.2018 - 09.2021
Patient Service Representative
Metro Dentalcare
11.2017 - 12.2018
Nanny
Audrey Hilmoe
09.2016 - 05.2017
Salon Manager + Stylist
Great Clips
08.2013 - 09.2016
Salon Manager + Stylist
Great Clips
06.2011 - 08.2013
Minnesota School of Beauty
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