Whitney Torrance
Binghamton
Summary
Detail-oriented DMV Clerk with proven efficiency in processing transactions and ensuring compliance with motor vehicle regulations. Skilled in customer service and problem-solving, ready to enhance operational effectiveness.
Overview
13
13
years of professional experience
Work History
DMV Clerk
DMV
binghamton
08.2024 - Current
- Processed vehicle registrations and renewals efficiently for customers.
- Assisted customers with obtaining driver's licenses and identification cards.
- Managed appointment scheduling to optimize customer service efficiency.
- Provided information on motor vehicle laws and regulations to the public.
- Maintained accurate records of transactions in the DMV database system.
- Resolved customer inquiries and concerns with professionalism and care.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Responded to customer inquiries regarding DMV services and policies.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Inspected paperwork to ensure it was properly filled out prior to processing.
- Determined eligibility for certain types of services based on state guidelines.
- Followed up with customers via phone or email regarding status of their requests.
- Verified accuracy of information on documents submitted by customers.
CSR, Sales
Spectrum
Vestal
08.2019 - 11.2021
- Assisted customers with product inquiries and service options.
- Processed sales orders and maintained customer accounts.
- Resolved customer complaints through effective communication strategies.
- Educated customers on new products and service upgrades.
- Conducted routine checks on service quality and customer satisfaction levels.
- Processed orders accurately and efficiently according to established procedures and timelines.
Crew Member
Chipotle Grill
vestal
05.2013 - 12.2015
- Prepared high-quality food items according to Chipotle's standards and recipes.
- Assisted customers with menu selections and ensured a positive dining experience.
- Maintained cleanliness and organization of work areas and dining spaces.
- Operated kitchen equipment safely and effectively during meal service.
- Trained new crew members on food preparation and customer service protocols.
- Followed health and safety guidelines to ensure food quality and hygiene standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Associate of Science - Business Management
SUNY Broome Community College
Binghamton, NY12-2016
Skills
- Vehicle registration
- Document verification
- Customer inquiries
- Appointment scheduling
- Compliance assurance
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Payment processing
- Regulatory knowledge
- Title processing
- Accuracy and precision
- Policy adherence
Timeline
DMV Clerk
DMV
08.2024 - Current
CSR, Sales
Spectrum
08.2019 - 11.2021
Crew Member
Chipotle Grill
05.2013 - 12.2015
Associate of Science - Business Management
SUNY Broome Community College