Whitney Torres

As an apartment locator, I help clients find their new home. I use my knowledge of the city and the industry as well as their criteria to find the best place for them

• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Collaborated closely with landlords ensuring smooth transitions during move-ins leading to stronger partnerships between agency and landlords.
• Increased client satisfaction by providing personalized apartment recommendations based on their needs and preferences.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Assisted clients with application processes, helping them secure their desired apartments more quickly and efficiently.

• Serve and sometimes create drinks for customers
• I have developed numerous relationships with people that have become regulars of mine.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Make and serve drinks and food to hotel guests
• I want them to enjoy themselves and the experience they have with me.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Help guide guests through our menu so that they have the best dining experience possible
• I want them to return and ask for me every time
• I love knowing that people left happy and enjoyed themselves.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Answered customers' questions, recommended items, and recorded order information.

• Want guests to feel as comfortable as possible with me when dining
• I answer any questions about the menu they may have so they can make the best decisions regarding lunch or dinner.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Answered customers' questions, recommended items, and recorded order information.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Trained new hires on occasion
• Mostly served patrons of the hotel as we were one of three restaurants.
• Anticipated guest's needs regarding drink refill or check presentation
• Developed rapport with guests so they had an enjoyable experience every time they returned to the hotel
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Main job was serving on the rooftop bar whether it be in the form of a large buyout or with regular table service.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.