Whitney Tran
Santa Ana,CA
Summary
Energetic individual ready to lead any and all service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Committed to being challenged and grow while still managing priorities and customer needs. Detail-oriented team player with the ability to achieve any goals and support their team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Leader
Target
06.2023 - Current
- Managed Starbucks and Pizza Hut to ensure business needs were being met.
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of team.
- Food Handler certified.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Made partnerships with vendors to ensure quality supplies and availability.
- Created schedules based on business and team need.
- Trained team according to Starbucks and Pizza Hut guidelines.
- Knowledgeable on business statistics, sales, and profits.
- Placed weekly orders on supplies and food to satisfy business need.
Service and Engagement Team Lead
Target
05.2022 - 06.2023
- Maintained professional, organized, and safe environment for team.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Able to successfully open and close entire store to ensure business operations were maintained.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Able to monitor team's attendance and performance and proceeding to document any given conversations.
- Accomplished multiple tasks within established timeframes.
- Trained in general merchandise where pushing out products on the sales floor was required.
- Trained in fulfillment which required fulfilling orders for online guests within a given time frame.
- Worked with other leaders in different areas of the store to ensure partnership and communication.
Service and Engagement Guest Advocate
Target
11.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained in Cash Office (collecting money at the end of business day and storing away in a vault as well as counting the money from the previous day)
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.2033
Bachelor of Arts - Sociology
California State University - Long Beach
Long Beach, CA06.2025
Associate of Arts - Sociology
Orange Coast College
Costa Mesa, CA06.2022
Skills
- Calm and Pleasant Demeanor
- Managing Deliveries
- Proper Food Handling
- Complex Problem-Solving
- Guest Relations
- Scheduler
- Teamwork and Collaboration
- Equipment Maintenance
- Revenue Growth
- Mentoring/Training
Certification
- Food Handler Certification - August 4, 2022
Languages
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Team Leader
Target
06.2023 - Current
Service and Engagement Team Lead
Target
05.2022 - 06.2023
Service and Engagement Guest Advocate
Target
11.2021 - 05.2022
High School Diploma -
Edison High School
Bachelor of Arts - Sociology
California State University - Long Beach
Associate of Arts - Sociology
Orange Coast College
- Food Handler Certification - August 4, 2022
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