Whitney Travisano
Saint Paul,MN
Overview
24
24
years of professional experience
Work History
Uber Partner
Self-employeed
02.2019 - Current
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Processed payments for rides and provided accurate change when necessary.
- Observed passengers during journey and reported any suspicious behavior.
Peer Recovery Specialist
Saint Paul Sober Living
06.2018 - 05.2020
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided education on mental health topics and resources to clients.
- Developed treatment plans to help clients build self-confidence and resilience.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Documented case management activity for accurate, reliable records.
- Signposted additional support services, including housing, employment and childcare assistance.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Supported individuals dealing with mental health and emotional issues.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Supervised meetings with family members to help create support system for clients.
- Tracked client participation in treatment services to identify attendance issues.
- Listened to clients' concerns and provided encouragement and support.
Sober Living House Manager
Saint Paul Sober Living
06.2018 - 05.2020
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Assisted residents with daily hygiene and living tasks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed all intake and discharge paperwork and procedures for residents.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
Valet Attendant
Towne Park
04.2017 - 09.2018
- Monitored and documented guest traffic flow in valet lot.
- Evaluated Type lot and parking scheme to promote optimal utilization of area.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
Production Assistant
Brand New School
08.2006 - 11.2009
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Developed and maintained successful relationships with media professionals.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Operated camera, lighting and grip equipment to use during production process.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Reviewed activities for production team to complete tasks on time.
Traveling Musician
Self / The Mercury Program
08.1999 - 07.2006
- Interpreted and modified music to personalize performances.
- Toured with successful bands, providing professional, punctual backing support.
- Performed in hundreds of shows.
- Wrote and arranged original compositions for live music performances.
- Played various instruments professionally, including guitar, piano and drums.
- Scheduled rehearsals with other musicians and choirs.
- Specialized in both classical and contemporary music.
- Built networks with local musicians to provide session support for gigs and events.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Used printed text and musical notations to memorize musical selections and routines.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Produced and recorded studio albums for various musical acts and genres.
Education
Psychology
- Continuing education in psychology
- Dean's List Spring, 2022
- Professional development completed in psychology
AA - Psychology
05.2021
- Dean's List fall and spring 2020, 2021
- Awarded excellence in Biology
- Continuing education in psychology
Skills
- Hospitable
- Communications
- Helpful
- Industry Trends
- Customer Satisfaction
- Dispatch Collaboration
- Customer Needs Assessments
- Personnel Engagement
- Ability to Lift 50 Pounds
- Schedule Management
- Expense Management
- POS Terminal Operation
- Mathematical Skills
- Customer Experience
- Time Management
- Client Support
- Creative Solutions
Timeline
Uber Partner - Self-employeed
02.2019 - Current
Peer Recovery Specialist - Saint Paul Sober Living
06.2018 - 05.2020
Sober Living House Manager - Saint Paul Sober Living
06.2018 - 05.2020
Valet Attendant - Towne Park
04.2017 - 09.2018
Production Assistant - Brand New School
08.2006 - 11.2009
Traveling Musician - Self / The Mercury Program
08.1999 - 07.2006
University of Minnesota - Twin Cities - , Psychology
Normandale Community College - AA, Psychology
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