Summary
Overview
Work History
Education
Skills
Timeline
Generic
WHITNEY TURRIETA

WHITNEY TURRIETA

Port Orchard

Summary

Behavioral health professional with strong skills in case management, assessment, and individualized care planning. Known for effective team collaboration and achieving results in dynamic environments. Strong communicator adept in crisis intervention, resource coordination, and client advocacy, ensuring high standards of care and positive outcomes. Harm reductionist, preferring to work with clients with multiple barriers in supportive programs.

Overview

11
11
years of professional experience

Work History

Dispatcher

Storer Enterprises
08.2023 - 05.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Acted as a communication point for emergency and non-emergency calls, addressing problems and providing solutions while remaining empathetic and patient.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles to coordinate timely delivery of services, including providing information about orders, traffic, obstacles and law enforcement/DOT directives.
  • Followed all applicable RCWs in the impoundment and release of vehicles.

Shift Supervisor, Youth Inpatient Unit

Kitsap Mental Health Services
03.2017 - 06.2019
  • Managed staff and milieu of a 16 bed psychiatric evaluation and treatment unit, maintaining a safe and therapeutic environment.
  • Triaged admissions and discharges, oversaw daily functioning of the unit, and facilitated crisis interventions, including leading physical interventions when necessary. Significantly reduced the use of seclusion and restraint on the unit, retraining staff to deescalate with non-physical processes.
  • Worked closely with county and state agencies, hospitals, referral sources, and other internal departments, as well as guardians, in order to ensure smooth transitions through mental health, medical, and judicial systems, while protecting the rights and autonomy of the patients.
  • Conducted regular performance evaluations, providing constructive feedback and support to help employees grow professionally.

Health Homes Care Coordinator

Kitsap Mental Health Services (Contracted Position)
02.2016 - 03.2017
  • Provided outreach services, assessed patient needs, provided brief mental health interventions, tracked medical and behavioral health outcomes, and facilitated patient access to additional services including psychiatry, chemical dependency treatment, vocational rehabilitation and other specialty medical and mental health care.


  • Collaborated with patients and their treatment providers to create a Health Action plan, identifying opportunities to streamline or otherwise improve services and eliminate duplication.


  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions while completing accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Advocated for patients' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Developed strong relationships with community partners in order to assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.

Behavioral Health Case Manager

DESC
03.2014 - 09.2016
  • Participated as a member of a multi-disciplinary team providing ongoing case management for clients with severe and persistent mental illnesses and/or chemical dependency issues.
  • Performed client centered intakes, including screenings to develop support and treatment plans with the client's participation.
  • Advocated for clients' access to community resources and services, ensuring that clients' needs were met and their rights maintained; collaborated with community providers to ensure continuity of care.
  • Provided crisis intervention and risk assessments; practice verbal de-escalation and motivational interviewing as needed.

Education

Bachelor of Arts - Human Services

Western Washington University
Bellingham, WA

Associate of Arts - Chemical Dependency

Olympic College
Bremerton, WA

Skills

  • Case management
  • Clear and concise documentation
  • Proficient in Microsoft applications and EHR systems
  • Multitasking and organization
  • Active listening/motivational interviewing
  • Crisis intervention/conflict management
  • Trauma informed care with a client centered approach
  • Treatment and discharge planning
  • Multidisciplinary team collaboration

Timeline

Dispatcher

Storer Enterprises
08.2023 - 05.2025

Shift Supervisor, Youth Inpatient Unit

Kitsap Mental Health Services
03.2017 - 06.2019

Health Homes Care Coordinator

Kitsap Mental Health Services (Contracted Position)
02.2016 - 03.2017

Behavioral Health Case Manager

DESC
03.2014 - 09.2016

Bachelor of Arts - Human Services

Western Washington University

Associate of Arts - Chemical Dependency

Olympic College

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