Whitney Vaden
Titusville,FL
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
My Island Dental
12.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding appointments, insurance questions and patient concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified insurance, submitted insurance claims, and processed all insurance payments.
- Opened and closed office daily
- Confirmed all patient appointments
Front Desk/Dental Office Manager
Advanced Dental Care Dr. J. Deiter Burr
01.2018 - 12.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Interviewed potential new employees
- Made daily deposits
- Confirmed all appointments
- processed all insurance payments
Front Desk
Brevard Health Alliance
02.2016 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Front Desk
Viera Dental
02.2015 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Titusville High School
Titusville, FL05.2007
Skills
- Payment Oversight
- Operations Oversight
- Daily Reporting
- Employee Training
- Delegating Work Assignments
- Multi-Line Phone Systems
- Check-In and Check-Out Procedures
- Hospitality Service Expertise
- Staff Management
- Credit and Cash Payments
- Scheduling and Calendar Management
- Time Management
- Confirmations and Cancellations
- Customer Service
Timeline
Front Desk Manager
My Island Dental
12.2022 - Current
Front Desk/Dental Office Manager
Advanced Dental Care Dr. J. Deiter Burr
01.2018 - 12.2022
Front Desk
Brevard Health Alliance
02.2016 - 01.2018
Front Desk
Viera Dental
02.2015 - 02.2016
High School Diploma -
Titusville High School
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