Whitney Vargas
Summary
Proven Medical Laboratory Technician with a track record of enhancing lab efficiency and accuracy at Christus Health. Skilled in equipment calibration and quality control, coupled with exceptional critical thinking abilities. Demonstrated success in fostering team collaboration and improving patient satisfaction through empathetic service. Achieved a significant reduction in sample processing times, showcasing a commitment to excellence and innovation in healthcare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Medical Laboratory Technician
Christus Health
10.2021 - 10.2023
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Bank Teller
Post Office Employee's Federal Credit Union
08.2016 - 09.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Customer Service Representative
US Support
06.2009 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science - Medical Laboratory Technology
Northeast Texas Community College
Mount Pleasant, TX05.2021
Skills
- Specimen Collection
- Quality testing
- Phlebotomy Techniques
- Quality Control Procedures
- Equipment testing and calibration
- Blood Bank Operations
- Serology Testing
- Test Documentation
- Laboratory Assay Analysis
- Hematology analysis
- Chemistry testing
- Coagulation Studies
- Blood and Urine Analysis
- Quality Control
- Critical Thinking
- Lab equipment maintenance
Languages
Spanish
Native or Bilingual
Timeline
Medical Laboratory Technician
Christus Health
10.2021 - 10.2023
Bank Teller
Post Office Employee's Federal Credit Union
08.2016 - 09.2017
Customer Service Representative
US Support
06.2009 - 11.2011
Associate of Applied Science - Medical Laboratory Technology
Northeast Texas Community College
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