WHITNEY VERPLOEG
Osage Beach,US
Summary
Experienced Prevention Education/Outreach Coordinator with a strong background in teaching child abuse prevention to grades K-12th. Dedicated educator with expertise in addressing sensitive topics related to child abuse and providing support to at-risk youth. Skilled in trauma-informed care and case management, committed to empowering survivors to heal and thrive in their recovery journey.
Extensive experience in customer service, sales, and freelance marketing. I have 10+ years experience with sales, marketing, and customer service.
Experience in Property & Casualty Insurance, Life & Health Insurance, Banking, and Insurance Claims. I worked a hybrid role which was remote or based in office. 3+ years experience with customer service, sales, and marketing in the insurance world. This included being up to date with MO State Laws and Regulations and managing legally binding documents for customers.
Currently at Calo in Lake Ozark, Mo. as a Neuro Therapy Specialist on the Clinical Side. I work often 1:1 with students on the Pre-Teen Girls side. I won an award last quarter for "building healthy & trusting relationships".
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Calo
Neurotherapyspecialists
Lake Ozark, Missouri
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
- Perform qEEG on students to understand how their trauma has affected their brain.
- HRV therapy providing emotional regulation skills.
- Build 1:1 relationships with students to encourage trust and safety during Neurotherapy.
Board Member
Stop Human Trafficking Coalition
Lake of the Ozarks, US
01.2023 - Current
Outreach Coordinator
Kids Harbor
Osage Beach, US
01.2023 - 01.2024
- Extensive background in prevention education to keep kids safe.
- Proficient in teaching online safety to children and parents.
- Skilled in raising human trafficking awareness through various platforms.
- Facilitated workshops and trainings on sexual abuse prevention for adults in an educational setting.
- Developed and implemented child abuse prevention programs in collaboration with community organizations.
- Collaborated with school administrators to design and implement online safety curriculum.
- Collaborated with school administrators to create and implement a digital citizenship curriculum.
- Developed and implemented anti-bullying curriculum for middle school students.
- Led workshops on conflict resolution and empathy building for high school students.
- Developed and implemented outreach strategies to engage with local communities and raise awareness about human trafficking issues.
- Collaborated with law enforcement agencies and service providers to support victims of human trafficking and connect them to resources.
Claims/Sales Representative
State Farm
08.2020 - 10.2023
- Developed strong relationships with clients to understand their insurance needs.
- Educated customers on policy options and coverage details effectively.
- Managed client accounts, ensuring accurate information and documentation maintained.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
Activities Coordinator/Marketing and Retail Sales Manager/Social Media Coordinator
Camden on the Lake Resort
Lake Ozark, US
08.2016 - 01.2019
- Facilitated training sessions for community members on recognizing the signs of human trafficking and how to respond effectively.
- Implemented child abuse prevention programs, significantly enhancing community engagement and raising awareness about safety measures.
- Coordinated engaging activities for guests, enhancing satisfaction levels and driving repeat visits through memorable experiences.
- Orchestrated marketing strategies across social media platforms, boosting brand visibility and attracting a broader audience.
- Implemented a new inventory management system, leading to substantial improvements in stock accuracy and reduced overhead costs.
- Analyzed customer feedback to enhance services, boosting client retention significantly.
- Managed resort's social media and website, including boutique and gas dock, ensuring consistent branding.
- Procured boutique merchandise with strategic pricing, optimizing profit margins.
- Collaborated with sales and marketing weekly as Event Coordinator, driving successful event execution.
Education
PSYCHOLOGY/JUVENILE JUSTICE -
Columbia College
Skills
- Advertising
- Marketing
- Communication
- PowerPoint
- Curriculum Development
- Public Speaking
- Community Engagement
- Program Development
- Crisis Intervention
- Advocacy
- Trauma-Informed Care
- Sales Force
- BestNotes
- Microsoft/Outlook
- Remote Work
- Fast Learner
- qEEG assessment
- HRV therapy
- Curriculum development
- Online safety education
- Client relationship management
- Sales strategy
- Customer feedback analysis
- Digital marketing strategies
- Emotional regulation techniques
- Team collaboration
- Recordkeeping
Certification
- Certified Facilitator of Child Sexual Abuse Prevention Training - Darkness to Light
- Preventing Adverse Childhood Experiences
- Certified Mandated Reporter
- Preventing, Recognizing, and Responding to Human Trafficking Certification
- Online Child Exploitation Safety Education
- Human Trafficking Proactive Ops Training
- Illicit Massage Business Investigations Training
- Human Trafficking Interdiction Training
- Crisis Intervention Management Training
Timeline
Calo
Neurotherapyspecialists
08.2025 - Current
Board Member
Stop Human Trafficking Coalition
01.2023 - Current
Outreach Coordinator
Kids Harbor
01.2023 - 01.2024
Claims/Sales Representative
State Farm
08.2020 - 10.2023
Activities Coordinator/Marketing and Retail Sales Manager/Social Media Coordinator
Camden on the Lake Resort
08.2016 - 01.2019
PSYCHOLOGY/JUVENILE JUSTICE -
Columbia College