WHITNEY VINYARD
Dallas,GA
Summary
Innovative professional with a strong background in office management, customer relations, and food health and safety. Proven track record of delivering exceptional public support and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Big Blue Swim School-Remote
05.2022 - 07.2023
- Inbound/ outbound calls, emails, chat, SMS messaging regarding membership benefits and services
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Leveraged software and systems to research and resolve member inquiries.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Collected deposits or payments and arranged for billing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Patient Care Coordinator
Beltone Hearing Care Center-Dallas, GA
10.2021 - 10.2022
- Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process
- Successfully utilize the scheduling system to maximize test opportunities for the office
- Actively call current, past, and potential patients through identified sources
- Track and report appointment results
- Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals
- Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients
- Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts)
- Verify patient eligibility, submit insurance claims
- Manage process until claim is funded
- Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits
- Maintain a clean and welcoming office and work environment.
Food Service Supervisor
Cobb County Schools- Government-Powder Springs, GA
08.2013 - 08.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Collaborated with other departments to coordinate events and promotions
- Data Entry of sales, orders, and inventory
Office Support - Afterschool Program Instructor
Cobb County School System-Powder Springs, GA
08.2013 - 08.2021
- Maintained accurate records of student attendance, grades, and behaviors.
- Assisted in communication with staff and parents by email and phone.
- Communicated parent account information and balance status.
- Performed identity verification of all visitors.
- Participated in workshops, trainings and conferences to improve educational skills.
- Developed and implemented strategies to improve student engagement.
- Collaborated with the Program Director and other staff members to plan and schedule lessons promoting learning and innovation.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Led students through safety procedures for active shooter and fire drills.
- Organized and staged each classroom for instruction and/or conferences.
Education
GED Diploma - Business Communications
Georgia Northwestern Technical College - Rome, GA, US
06.2004
Skills
- Staff Management and Leadership
- Customer Support
- Electronic, Written, and Verbal Communication Skills
- Product and Service Skills
- Proficient in Microsoft Office 365 and Google Software
- Database Management
- Accounts Receivable and Payable
- Childcare/Instructor
- Event Coordinator
- Knowledge of HIPAA Law
- Policies and Procedures of a Government Facility
- Insurance knowledge
Certification
- CPR, First Aid, AED Certification, 12/01/23
- Pro-Solutions Training - Professional Development Certification
- Coursera Learning - Ongoing Education and Training, Project Management Professional Certification
Timeline
Member Service Representative
Big Blue Swim School-Remote
05.2022 - 07.2023
Patient Care Coordinator
Beltone Hearing Care Center-Dallas, GA
10.2021 - 10.2022
Food Service Supervisor
Cobb County Schools- Government-Powder Springs, GA
08.2013 - 08.2021
Office Support - Afterschool Program Instructor
Cobb County School System-Powder Springs, GA
08.2013 - 08.2021
GED Diploma - Business Communications
Georgia Northwestern Technical College - Rome, GA, US
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