WHITNEY WADE
Bloomfield,NJ
Summary
Seeking a productive and rewarding career where my professional training and enthusiasm for customer care can be utilized. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Atlantic Health System
Morristown, NJ
11.2022 - Current
- Documented patient counters in hospital system and initiated follow-up actions.
- Provided assistance to internal departments when needed.
- Reported liabilities and risk management concerns to supervisor for review.
- Responded to patient inquiries regarding billing or financial matters.
- Obtained informed consent and payment documentation from patients and filed in system.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Public Health Analyst
Centers for Disease Control and Prevention
01.2022 - 06.2022
- Provide technical assistance on all aspects of data collection and study procedures including sample size and power calculations, variable formation, and generate new variables for analysis Developing testing models Providing immediate relevant experienced statistical analysis Conduct advanced statistical analysis of longitudinal surveillance data and prepare all related materials to disseminate findings including reports, manuscripts, and other publications
- Develop and implement relevant study protocol components such as power and sample size calculations, and plans and procedures relevant to data sampling, collection, management, and analysis
- Collaborate with subject-matter experts and grantees providing technical assistance relevant to study protocol, data interpretation, and surveillance system analysis
- Available to travel, when requested, to participate in research dissemination or to provide on-site technical assistance
- Experienced in handling all aspects of a research study from protocol development, IRB/OMB package development, research implementation, data analysis, and result dissemination.
Team Lead
Medix/Affinity Empowering
04.2021 - 02.2022
- Oversee the activities of shipping, receiving, and warehouse personnel
- Develop and maintain schedules, onboard new hires, and set department goals based on company expectations
- Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective
- Receiving processes, directly contributing to warehouse activities during busy periods to ensure a high level of customer service and preventing teams from falling behind during high-order volume time periods.
Guest Service Representative
American Dream Mall
12.2020 - 04.2021
- To ensure guests have a positive shopping and entertainment experience by acting as the Entertainment Retail Center front-line guest service ambassador
- Listen to guest issues and direct the matter to appropriate staff for resolution Ensure overall cleanliness and safety of the work area May provide support in other work areas as needed Provide all callers and visitors to the guest service kiosks with prompt and courteous service Greet guests in a professional manner, providing requested information efficiently Assist guests with the purchase of American Dream gift cards, merchandise and rental items such as strollers and electronic carts Oversee monetary transactions using a computerized point of sale system Ensure that all monetary transactions are completed using established cash handling procedures Coordinate American Dream lost and found program Performs other duties as assigned
Membership Assistant
National September 11th Memorial and Museum
New York, NY
06.2018 - 01.2019
- Guide and answer visitor questions Data entry of membership applications Reviews applications for determination of correct membership category Filing membership information Responds to phone calls from members and potential members Orders supplies for the department Clerical responsibilities related to membership processing Provides clerical support to the department to include filing, faxing, stuffing envelopes, etc
- Assists department managers with projects as needed.
Education
Skills
- Medical terminology
- Medical coding: CPT, ICD-10, HCPCS
- MS Office, solid computer skills, accurate administrative skills
- Outstanding customer service skills and communication skills, excellent leadership skills
- Calm and level-headed under stress, Quick problem solver, Positive Demeanor, Goal-Oriented, Self-Starter, Quick Learner, Fast on feet
- Familiar with the system Raiser Edge
- Insurance Verification
- Multitasking and Organization
- Work Quality Evaluation
- Insurance Company Knowledgeable
- Financial Procedures Adherence
- HIPAA Compliance
- Registration and Admissions
References
References available upon request.
Timeline
Patient Access Representative
Atlantic Health System
11.2022 - Current
Public Health Analyst
Centers for Disease Control and Prevention
01.2022 - 06.2022
Team Lead
Medix/Affinity Empowering
04.2021 - 02.2022
Guest Service Representative
American Dream Mall
12.2020 - 04.2021
Membership Assistant
National September 11th Memorial and Museum
06.2018 - 01.2019
Similar Profiles
KELLY RAMOSKELLY RAMOS
Registered Nurse at Atlantic Health System, Atlantic Medical GroupRegistered Nurse at Atlantic Health System, Atlantic Medical Group
Jowanna BellJowanna Bell
Practice Manager at Atlantic Health System, I – Atlantic Medical GroupPractice Manager at Atlantic Health System, I – Atlantic Medical Group
MICHELLE STERLINGMICHELLE STERLING
Registered Nurse at ATLANTIC HEALTH SYSTEMRegistered Nurse at ATLANTIC HEALTH SYSTEM
Melanie JatobaMelanie Jatoba
Business Coordinator-Diabetes and Endocrine Institute of Morristown at Atlantic Health SystemBusiness Coordinator-Diabetes and Endocrine Institute of Morristown at Atlantic Health System
MD FAZLA RABBIMD FAZLA RABBI
Customer Service Representative at OTG Management Inc.Customer Service Representative at OTG Management Inc.