Whitney Wade
New York,NY
Summary
Innovative Technical Writer with eight years of experience in subject writing, instructional design, and content creation. Highly detail-oriented editor committed to accuracy and efficiency, with comprehensive knowledge of modern writing and editing styles, branding, and writing compliance. Proven ability to develop engaging instructional materials, market-focused content, and strategic marketing communications. Excel in tackling professional challenges through exceptional interpersonal skills, time management, and problem-solving abilities. Eager to take on additional responsibilities to contribute to team goals and maintain a full-time position in a stimulating environment.
Overview
6
6
years of professional experience
Work History
Senior Technical Writer
BlackRock
New York, NY
02.2023 - Current
- Lead the content workstream for User Education and Knowledge Management to leverage personas, using our brand strategy.
- Develop content, maintain governance, and digital strategy for our internal Tech Hub.
- Test for quality assurance for our digital solutions to structure complex information.
- Write, edit, and proofread communications for changes to our technology.
- Design instructional materials, and conduct training sessions.
- Collaborate with subject matter experts to ensure clarity, accuracy, and consistency within the documentation.
Technical Writer
USAA
San Antonio, TX
04.2022 - 01.2023
- Collaborate with SMEs, stakeholders, and experienced plan owners to develop artifacts and coordinate projects.
- Proofread and Publish Control Procedures.
- Input and submit application dependencies.
- Coordinate and host virtual or hybrid events; logistics.
- Produce high-quality documentation that meets applicable standards, and is appropriate for its intended audience.
- Maintain and develop artifacts that are used for the consumer and personnel. (User guides, charts, infographics, training, hazard plans, job aids, and SOPs)
Marketing Agent
Cushman & Wakefield
Brooklyn, NY
10.2021 - 04.2022
- Organize and oversee lottery randomizations on NYC's Housing Connect 2 platform.
- Manually and digitally process and verify files of applicants to submit to the HDC.
- Utilize property management technology for prospecting and marketing.
- Implement state guidelines and remain in compliance during the process of evaluation and selection before occupancy.
- Acknowledge the needs of the audience and determine the technical requirements.
Recreational Coordinator
The Door: A Center of Alternatives
New York, NY
01.2019 - 09.2021
- Responsible for researching, planning, and implementing programmed physical activities for individuals or groups.
- Recommend, interpret, explain, and enforce program policies and procedures.
- Prepare reports and correspondence.
- Design and create organizational PowerPoints for groups to increase engagement with residents.
- Capture footage and edit videos for company events, meetings, and marketing.
- Create flyers and online ads to demonstrate policies, advertise upcoming events, and resources.
Education
Bachelor of Arts - Clinical Psychology
Pennsylvania State University
University Park, PA12-2016
Skills
- Adobe Premiere Rush
- Adobe InDesign
- Adobe Photoshop
- Website content creation
- Analytics Insights
- Copy editing
- Multimedia content
- Instructional design
- Microsoft Windows 365
- Microsoft SharePoint
- Data Governance
- Technical writing
- Content Management
- Employee training
Affiliations
Digital Workplace Women in Tech Leadership Board
Timeline
Senior Technical Writer
BlackRock
02.2023 - Current
Technical Writer
USAA
04.2022 - 01.2023
Marketing Agent
Cushman & Wakefield
10.2021 - 04.2022
Recreational Coordinator
The Door: A Center of Alternatives
01.2019 - 09.2021
Bachelor of Arts - Clinical Psychology
Pennsylvania State University