Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Whitney Wafer

Whitney Wafer

Dallas,TX

Summary

Dynamic professional with extensive experience in customer service and digital marketing, specializing in employee development and skincare. Demonstrates a proven track record in enhancing community engagement and achieving sales targets through effective forecasting. Expertise in performance evaluation and conflict resolution, ensuring adherence to safety compliance and sanitation practices. Aiming to leverage skills to drive organizational success and improve customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Professional Driver

Uber
DFW Metroplex
01.2022 - Current
  • Transported riders to designated stops according to pre-determined schedules.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Collected and correctly secured load to uphold safety standards and reduce damage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.

Marketing Specialist

The MDM Group LLC
Addison, TX
01.2016 - Current
  • Developed GIFs, memes and other entertaining visual content to engage audiences and gain followers.
  • Produced high-quality video content for YouTube, resultingin an increase in subscriber count.
  • Leveraged marketing data to forecast marketing campaign success and sales trends.
  • Managed community engagement through comments and direct messaging on social platforms.
  • Devised processes for using research data to identify and capitalize on advertising opportunities.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Collaborated with designers, video producers, and other creatives on digital projects.

Esthetician

WeRoqFacesBeauty Bar
Hurst, TX
01.2016 - Current
  • Designed customized facial and body treatments meeting individual client needs.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Educated clients on skin care procedures and products.
  • Ensured compliance with state regulations related to sanitation and health standards.

Assistant Manager

The Original Pancake House
Addison, TX
11.2022 - 11.2022
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Delivery Driver

Amazon
Irving, TX
10.2022 - 10.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Transported and safely delivered items to prevent damage or loss.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Sales Representative and Beauty Consultant

Sephora
Flowermound, TX
12.2016 - 12.2016
  • Generated reports outlining weekly and monthly sales figures, forecasts and other key metrics.
  • Handled returns and exchanges according to company policies.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Recommended, selected and located merchandise based on customer desires.
  • Tracked sales performance and recommended improvements based on customer feedback.
  • Described merchandise and explained use, operation and care.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Participated in team meetings to discuss strategies for increasing sales revenue.

Assistant Manager

Razzoo’s
Fort Worth, TX
03.2016 - 03.2016
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created and managed budgets for training, and team-building activities.
  • Established processes for monitoring customer satisfaction levels.

Assistant Manager

Firehouse Subs
Shreveport, LA
08.2015 - 03.2016
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Participated in industry events such as conferences or seminars on topics related to loss prevention.
  • Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.

Customer Care Supervisor

Teleperformace (Windstream)
Shreveport, LA
01.2015 - 11.2015
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Assisted in developing training materials related to new products or services being released.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Audited customer account information to identify issues and develop solutions.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Server

Summerfield Estates Retirement Home
Shreveport, LA
08.2014 - 05.2015
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Filled condiments and napkin containers during slack periods.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Esthetician -

Ogle Beauty
Atlanta, GA
01.2017

High School Diploma -

C.E. Byrd High School
Shreveport, LA
01.2015

Skills

  • Safety compliance
  • Employee training
  • Inventory management
  • Sales forecasting
  • Performance evaluation
  • Conflict resolution
  • Point-of-sale management
  • Policy administration
  • Scheduling and planning
  • Coaching and mentoring
  • Sanitation practices
  • Food safety
  • Payments processing
  • Effective communication
  • Hygiene practices
  • Skin analysis
  • Facial treatments
  • Lash application
  • Customer relationship management
  • Analytical skills

Certification

Esthetician License

NCEA Certifited

HIPPA Trained

OSHA 10 Certificited

ServSafe Food License

Microsoft Office Certified

Accomplishments

  • Launched a beauty brand, 01/01/21
  • Ambassador for Amazon, 01/01/22
  • Started a podcast, 01/01/23
  • Brand Ambassador for TEMU, 01/01/23

References

References available upon request.

Timeline

Assistant Manager

The Original Pancake House
11.2022 - 11.2022

Delivery Driver

Amazon
10.2022 - 10.2022

Professional Driver

Uber
01.2022 - Current

Sales Representative and Beauty Consultant

Sephora
12.2016 - 12.2016

Assistant Manager

Razzoo’s
03.2016 - 03.2016

Marketing Specialist

The MDM Group LLC
01.2016 - Current

Esthetician

WeRoqFacesBeauty Bar
01.2016 - Current

Assistant Manager

Firehouse Subs
08.2015 - 03.2016

Customer Care Supervisor

Teleperformace (Windstream)
01.2015 - 11.2015

Server

Summerfield Estates Retirement Home
08.2014 - 05.2015

Esthetician -

Ogle Beauty

High School Diploma -

C.E. Byrd High School

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Whitney Wafer