Whitney Wallace
Charlotte,NC
Summary
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects.
Transportation professional prepared for role with extensive route management and passenger safety experience. Known for strong focus on punctuality and reliable service. Skilled in team collaboration and flexible in adapting to changing schedules and routes. Committed to ensuring safe and comfortable journey for all passengers.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant/ Lead Cook
The Learning Experience Mooresville
Mooresville, NC
04.2018 - Current
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment encouraging student participation and collaboration.
- Assessed student progress using various evaluation methods to inform instructional adjustments.
- Developed and maintained strong relationships with parents through regular communication and updates.
- Managed inventory control, ordering supplies to maintain optimal stock levels for kitchen operations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
Retail Support
Juicy Body Goddess
Concord, NC
11.2025 - 02.2026
- Improved customer satisfaction by providing timely and efficient retail support services.
- Demonstrated adaptability while working across diverse roles, including maintenance, retail support, and customer service.
- Provided personalized support to each customer, building trust and fostering long-term loyalty.
- Maintained professional boundaries while building strong relationships with clients, ensuring the appropriate balance of support and autonomy.
- Improved team morale by maintaining a positive attitude and providing support for members during high-stress situations.
Teacher/Bus Driver
Lapetite Daycare
Charlotte, NC
02.2017 - 03.2018
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a safe and nurturing environment, promoting emotional growth and well-being among students.
- Collaborated with parents to discuss children's progress and address developmental needs effectively.
- Trained and mentored new staff on classroom management techniques and educational best practices.
- Trained new drivers on operational procedures and safety standards, enhancing team performance.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated buses safely, ensuring timely transportation for children during the routes.
Customer Service Representative
Convergys, AT&T
Hickory, NC
01.2015 - 01.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Conducted root cause analysis of recurring issues, implementing solutions to reduce call volume and enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Rocky River High School
Mint Hill, NCNo Degree -
Catawba Valley Community College
Hickory, NCSkills
- Classroom management
- Relationship building
- Customer relations
- Call center experience
- Lesson planning Student engagement
Timeline
Retail Support
Juicy Body Goddess
11.2025 - 02.2026
Teacher's Assistant/ Lead Cook
The Learning Experience Mooresville
04.2018 - Current
Teacher/Bus Driver
Lapetite Daycare
02.2017 - 03.2018
Customer Service Representative
Convergys, AT&T
01.2015 - 01.2017
High School Diploma -
Rocky River High School
No Degree -
Catawba Valley Community College