WHITNEY WARD

• Collaborated with other departments to establish cohesive laboratory operations.
• Collaborated with other departments to develop and maintain proper SOP practices
• Researched new methods and techniques to improve laboratory procedures.
• Monitored and documented safety standards to verify compliance.
• Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
• Implemented quality control measures to ensure the accuracy and reliability of experimental results.
• Set and oversaw quality assurance guidelines for laboratory work.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Operated and performed preventative maintenance on laboratory equipment and instruments.
• Developed new protocols and improved existing laboratory processes.
• Inspected laboratory equipment to maintain good working condition for optimal results.

The Sample Management Specialist is responsible for GxP-compliant processing of incoming and outgoing samples and reference materials.

• Accessions samples into LIMS
• Imports electronic sample data into eSMS
• Provides timely notification of sample receipt to appropriate client/study personnel as needed
• Maintains sample chain-of-custody
• Reviews study sample demographic data to confirm consistency between sample labels, study paperwork, and electronic sample management systems (eSMS)
• Resolves discrepancies, with responsibility for investigating and correcting sample anomalies
• Stages samples for testing per schedule/request
• Checks out pre-test samples and checks in post-test samples
• Ensures samples are ready for analysis on time via sample accessioning and staging schedules
• Manages pre- and post-test sample storage
• Maintains operability of sample storage units (e.g. routine maintenance, temperature monitoring)
• Ships samples to domestic or international destinations
• Dispositions samples as directed by client
• Provides information for QAU, client, or regulatory agency audit reports as needed
• Generates and maintains records in a GxP compliant manner
• Assists with drafting sample management SOPs as needed
• Collects metrics data as needed
• Recommends process improvements
• May serve as a trainer for new Sample Management Technicians
• May receive samples as needed:
• Receives shipments into Sample Management
• Initiates sample chain-of-custody
• Provides timely notification of sample receipt to client/BPM
• May manage sample-related data as appropriate:
• Builds study sample metadata in LIMS
• Prepares sample manifest files for import into eSMS
• Follows BAL SOPs
• Collaborates with other departments to develop and maintain proper SOP practices
• Researches new methods and techniques to improve laboratory procedures.
• Other duties as needed

• Prepared specimens for analysis and established proper chronological priorities in testing.
• Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
• Carefully reviewed test results for accuracy.
• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
• Performed both routine and emergency maintenance on laboratory instruments.
• Maintained current knowledge of developments in technical instrumentation.
• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
• Prepared powerful chemical solutions and reagents for use in the analysis of samples.
• Oversaw the complete identification, confirmation and sensitivities on mycobacteriology and mycology specimens from both state and private facilities.
• Created worksheets and logged samples correctly into the computerized tracking system.
• Performed calculations and prepared solutions for the manufacture of complex panel formats.
• Managed specimen sample handling, receiving, storage and inventory.
• Developed, maintained and improved experimental data spreadsheets.

• Balance room, restaurant and bar work daily.
• Post and balance charges and settlements in a timely and efficient manner.
• Maintain files and reset the systems for next day operations.
• Prepare daily Restaurant Revenue Report data by auditing point of service tapes/journals to break down revenue, covers, servers' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, point of service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue, expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
• Assist with breakfast bar set-up if needed.
• Comply with attendance rules and be available to work on a regular basis.

• Balance room, restaurant and bar work daily.
• Post and balance charges and settlements in a timely and efficient manner.
• Maintain files and reset the systems for next day operations.
• Prepare daily Restaurant Revenue Report data by auditing point of service tapes/journals to break down revenue, covers, servers' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, point of service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue, expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
• Assist with breakfast bar set-up if needed.
• Comply with attendance rules and be available to work on a regular basis.

• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Managed call flow and responded to technical support needs of customers.
• 2 years of technical support experience.
• Provided base level IT support to non-technical personnel within the business.
• Identified and solved technical issues with a variety of diagnostic tools.
• Provided on-call support for critical issues.
• Participated in various incentive programs and contests designed to support achievement of production goals.

• Interviewed clients to determine reason for visit and documented concerns.
• Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
• Assisted veterinarian during medical and surgical procedures.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Administer medications, vaccines, and treatments as instructed by veterinarian.
• Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
• Removed partially exposed foreign objects from skin and feet.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
• Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
• Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
• Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
• Positioned animals for diagnostic imaging such as x-rays.
• Implanted subcutaneous identification microchips into animals.

• Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
• Processed clinical specimens, including from lymph nodes, spleen, and peripheral blood, for laboratory testing and archiving.
• Lab Equipment Maintenance Excellent Lab Practices Carefully reviewed test results for accuracy.
• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
• Prepared specimens and performed Nissl and H&E staining.

• Ordered and distributed office supplies while adhering to a fixed office budget.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Oversaw the day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.
• Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
• Managed payroll for all personnel in Animal Science research department.