Whitney Warner

Ensured exceptional guest service by effectively managing front desk operations during overnight shifts.

Streamlined check-in/check-out processes, enhancing efficiency in a bustling 24-hour luxury hotel environment.

Effectively resolved guest complaints, ensuring satisfaction and maintaining hotel’s high service standards.

Led a team of front office staff, promoting professionalism and a welcoming atmosphere for guests.

Balanced administrative duties with guest reservations, ensuring compliance with hotel policies and procedures.

Demonstrated strong problem-solving skills, addressing guest issues swiftly during late-night operations.

Maintained calm demeanor, fostering a pleasant experience for guests during high-pressure overnight hours.

Implemented overnight security protocols, ensuring guest safety and peace of mind throughout their stay.

• Adaptable Supervisor who can work any shift including night audit. Introduction to higher-end clientele and correctly catering to their needs and wishes. Committed to supporting each team member in achieving their goals and advancing in their careers. Gained valuable experience with Opera Cloud systems and enhanced operational efficiencies.

• Highly motivated Supervisor skilled in guest relations and growing team skills while working under pressure in a dynamic environment. Strong leadership skills, excellent communication abilities, and a knack for providing outstanding customer service. Responsibilities included overseeing the front desk operations, promptly resolving guest inquiries and concerns, and training and mentoring front desk staff.

• Brief experience in both event settings and with transient guests. Developed foundational skills such as basic mixology and customer service. Learned how to delegate between serving food and drinks, while watching over other hotel departments. My ability to work efficiently under pressure has allowed me to adapt swiftly to fast-paced environments. I am eager to continue to grow this skill and excel in this field.

• Versatile hospitality professional with comprehensive experience in hotel operation, including front desk management, maintenance, and room conditions. Efficient in handling reservations, check-ins/check-out, and providing travel and accommodating recommendations to ensure a pleasant stay for all guests. Proven ability to enhance guest satisfaction through attentive service and a keen eye for detail.
• 2023 Hilton Conrad Award Winner, which recognizes the top 1% of the Embassy Suites Brand.
• 2021 & 2022 Hilton Award of Excellence Winner, which recognizes the top 5% of the Embassy Suites Brand.

• Skilled chocolatier with hand-on experiencing crafting the chocolates and displays. Demonstrated excellence in customer engagement, guiding guests through options with personalized recommendations and service. Proficient in both creative and technical aspects of chocolate making, from tempering to designing unique flavor profiles.