Whitney Washington
Bowie,Maryland
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Consumer Financial Protection Bureau
11.2024 - 02.2025
- Provide administrative support to business operations team and senior management clients.
- Coordinate meetings, manage calendars, and project timelines.
- Assist with document preparation, including presentation, reports and spreadsheets.
- Support project management activities, including task tracking and follow-ups.
- Maintain records and files in an organized manner.
- Prepare, edit, and distribute internal memoranda, communications, or reports at the request of executive staff.
- Ensure compliance with company policies and procedures.
- Manage sensitive information.
- Work closely with other departments to ensure smooth operational workflows.
- Contractor
Administrative Coordinator
Homewood Suites
03.2024 - 09.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently, resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assist with onboarding and offboarding processes for new hires.
Administrative Guest Service Agent
Homewood Suites Convention Center
01.2022 - 03.2024
- Manage incoming/outgoing telephone calls, coordinated room reservations, initiative-taking sales approach, built satisfied customer relationships, created invoices and contracts.
- Initiative-taking, with a keen sense of personal responsibility.
- Worked effectively in demanding environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid diligence while completing assignments.
Senior Guest Service Agent
Hilton Garden Inn
11.2018 - 03.2022
- Greet and register guests, trained front desk clerks, maintained customer satisfaction rating, balanced daily cash, referred to customer inquiries.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Managed cash transactions accurately, balancing daily reports at the end of each shift.
Administrative Guest Service Agent
Hampton Inn & Suites
12.2012 - 11.2018
- Greet and register guests, trained front desk clerks, maintained customer satisfaction rating, balanced daily cash, referred customer inquiries.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Shift Supervisor
Starbucks
01.2009 - 12.2012
- Processed food orders oversaw customer service, trained team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash managing procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2005
Skills
- Typing 85-90 WPM
- Microsoft Office (Excel, Word)
- Microsoft TEAMS
- Microsoft 365
- Adobe Acrobat
- MS Travel
- Google Suite, Google Docs
- Sabre
- Apollo
- Amadeus
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Customer relations
- Scheduling
Timeline
Administrative Assistant
Consumer Financial Protection Bureau
11.2024 - 02.2025
Administrative Coordinator
Homewood Suites
03.2024 - 09.2024
Administrative Guest Service Agent
Homewood Suites Convention Center
01.2022 - 03.2024
Senior Guest Service Agent
Hilton Garden Inn
11.2018 - 03.2022
Administrative Guest Service Agent
Hampton Inn & Suites
12.2012 - 11.2018
Shift Supervisor
Starbucks
01.2009 - 12.2012
High School Diploma -
Mount Vernon High School