Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Watson

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Accounts Payable Clerk

Midas Auto Service
10.2023 - 04.2024
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Matched purchase orders with invoices and recorded necessary information.

Dispatcher

CLAYMEX
02.2023 - 09.2023
  • Greet/assist customers when they entered office.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Prepared daily work and delivery schedules.
  • Recorded and maintained files of customer requests and work services performed.
  • Organized paperwork associated with deliveries.
  • Supervised drivers, route planning and vehicle tracking for over 6 drivers.
  • Investigated and resolved customer and vendor issues to retain business.
  • Updated customers and supervising personnel to address questions, problems or requests for service or equipment.
  • Relayed work orders, messages and information using phones and emails.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Resolved customer complaints related to service issues or delays.

Dispatch Manager

Sa Specialties Air Conditioning And Heating
07.2020 - 01.2023
  • Managed about 10 employees in Houston office.
  • Created routes for technicians daily/ dispatch techs to calls.
  • Input invoices and payments in Quickbooks.
  • Collected payments from customers when due.
  • Completed financing documents for customers and technicians.
  • Outbound calls to schedule customers for maintenance.
  • Responsible for answering and booking calls.
  • Pulled and scheduled permits for the City of Houston and surrounding cities.
  • Oversaw the onboarding process for new drivers and office employees; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
  • Served as primary contact for external vendors.
  • Established and maintained positive relations with drivers and employees creating work environment to embrace, promote and lead continuous improvement efforts.
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Maintained current knowledge of techs in field and completed deliveries or delays.
  • Completed human resources duties by hiring, terminating and conducting performance reviews.
  • Ensured all vehicles were equipped with necessary materials prior to departure from warehouse.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Dispatcher

URVMS
01.2018 - 07.2020
  • Dispatched calls for SAPD that require tow trucks.
  • Worked together with tow truck drivers, SAPD dispatchers and management to communicate effective routes to service location.
  • Completed proper documentation for each call as required by company policy
  • Responsible for answering calls and problem solve as needed.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Dispatcher

Will Fix It
11.2015 - 12.2018
  • Received employee of the month for providing excellent customer service to internal and external customers.
  • Answered phones and called customers to schedule and confirm appointments and offer additional products.
  • Dispatched technicians to customer locations and coordinated customer installs.
  • Completed appropriate documentation and completed necessary reports.
  • Pulled city permits for customer jobs that required permits for completion.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Assigned drivers to appropriate routes based on customer needs.

Education

Some College (No Degree) - Psychology

Brescia University
Owensboro, KY

Cosmetology

Paul Mitchell The School of San Antonio
San Antonio
11.2015

Skills

  • Customer Relations
  • Data Entry
  • Database Management
  • Route Navigation
  • Service Coordination
  • Scheduling
  • Accounts Payable
  • Invoice Processing

Timeline

Accounts Payable Clerk

Midas Auto Service
10.2023 - 04.2024

Dispatcher

CLAYMEX
02.2023 - 09.2023

Dispatch Manager

Sa Specialties Air Conditioning And Heating
07.2020 - 01.2023

Dispatcher

URVMS
01.2018 - 07.2020

Dispatcher

Will Fix It
11.2015 - 12.2018

Some College (No Degree) - Psychology

Brescia University

Cosmetology

Paul Mitchell The School of San Antonio

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Whitney Watson