Whitney Webb
Phoenix
Summary
National Project and Account Director with over 15 years of experience in the Architecture and Design industry. Excels in client management and relationship building, which consistently drives increased sales and profits. Known for creating effective operational solutions and enhancing productivity through innovative processes. Skilled in recruiting, training, and developing teams to implement these improvements, ensuring a strong focus on collaborative success for clients and the organization.
Overview
15
15
years of professional experience
Work History
Senior Project Manager
Raegan Ford Design
09.2024 - Current
- Led a national portfolio of 45-50 small and large-scale commercial and residential interior design projects, overseeing all phases from concept through installation, including budgeting, scheduling, logistics, and FF&E procurement.
- Served as a key member of the firm’s leadership board, contributing to strategic planning, resource allocation, and operational improvements across departments.
- Managed and mentored a team of designers, providing creative direction, technical guidance, and professional development to ensure project excellence and team growth.
- Partnered with design and purchasing leadership to develop strategic project plans aligning design intent, client objectives, and financial goals.
- Served as the primary client partner, building long-term relationships with corporate clients and developers through proactive communication and reliable project delivery.
- Oversaw project financials and profitability, including budgeting, forecasting, and reconciliation, consistently achieving or exceeding margin goals.
- Streamlined workflows and communication systems, improving efficiency, reducing turnaround times, and elevating client satisfaction.
- Recognized for delivering complex commercial interiors on time and within budget, while fostering a collaborative, high-performance project culture.
Client Success Manager
Creative Edge Interiors
10.2024 - 10.2025
- Partnered with firm leadership on new business development and project bids, aligning opportunities with company goals and design vision.
- Managed commercial interior projects from concept through installation, including design execution, FF&E procurement, budgeting, and scheduling.
- Developed and maintained detailed project workflows to ensure milestones, deliverables, and client expectations were met.
- Directed project teams and delegated responsibilities, driving accountability, efficiency, and quality in execution.
- Collaborated with construction and build partners to uphold design intent through all phases of project delivery.
- Served as primary client liaison, providing proactive communication, weekly updates, and KPI reporting to leadership.
- Oversaw vendor coordination, procurement accuracy, and budget control to maintain quality and timeliness.
- Led final installations and punch list resolution, ensuring seamless completion and strong client satisfaction.
Director of Account Management
Creative License Intl.
01.2015 - 10.2023
- Led the Account Management team, ensuring customer success across all projects, which significantly boosted client satisfaction and retention rates.
- Cultivated and maintained relationships with the organization’s top revenue-generating clients, strengthening loyalty and fostering long-term partnerships.
- Managed the organization and success of projects from design inception to installation completion, ensuring timely delivery and high-quality outcomes which enhanced client trust.
- Evaluated costs against expected market price points and established structures to achieve profit targets, contributing to financial stability and overall growth.
- Approved and negotiated all client contracts, securing favorable terms that aligned with both company objectives and client needs, which minimized disputes and streamlined operations.
- Improved profit opportunities by expanding the existing customer base and generating new accounts, directly increasing overall revenue and market presence.
- Developed a sales projections reporting system, providing valuable insights that guided strategic decision-making and improved forecasting accuracy.
- Managed, supported, and grew business relationships with existing accounts while developing strategies to boost sales and revenue, leading to a more robust portfolio of services.
- Within three years, earned a seat on the Executive Board, advising on all company operations and strategic direction, which influenced key business initiatives.
- Oversaw company branding and marketing initiatives, successfully implementing a new brand to refresh the organization’s image and attract new clients.
- Spearheaded the creation and implementation of a company-wide process manual, standardizing operations and improving efficiency across departments, which enhanced productivity.
National Senior Account Executive
American Art Collector Magazine & Western Art Collector Magazine
08.2013 - 12.2014
- Managed advertising sales and client relationships for two national monthly consumer magazines, driving revenue growth and maintaining long-term partnerships.
- Generated new business and developed VIP client accounts, consistently exceeding individual and team sales targets.
- Oversaw a portfolio of 5,000+ clients, providing exceptional service, strategic campaign guidance, and ongoing account management.
- Coordinated editorial and ad trafficking each month to ensure accuracy, brand alignment, and adherence to publication deadlines.
- Surpassed monthly sales goals in a competitive, fast-paced environment through strong relationship management, communication, and negotiation skills.
Advertising & Marketing Assistant
American Art Collector Magazine & Western Art Collector Magazine
05.2011 - 08.2013
- Supported all marketing initiatives including email and direct mail campaigns, collateral design, and event planning for brand and client promotion.
- Negotiated and drafted sponsorship agreements, ensuring mutually beneficial partnerships and contract compliance.
- Collaborated with clients and the sales team to manage advertising contracts, timelines, and deliverables.
- Planned and produced marketing materials for trade shows, promotional events, and client presentations to enhance brand visibility.
- Generated new sales leads through targeted outreach and campaign strategy, contributing to overall business growth.
- Developed and managed marketing budgets, ensuring efficient allocation of resources and alignment with strategic goals.
Sales & Marketing/Art Consultant
Sokol-Hohne Studios
10.2010 - 05.2011
- Represented fine artists to promote and drive sales, which helped increase their visibility and market reach.
- Managed projects from inception to completion, utilizing artwork to create compelling designs that met client needs.
- Collaborated directly with interior designers to execute their concepts accurately, ensuring client satisfaction and enhancing project outcomes.
- Developed and managed marketing strategies, including advertising and email promotions, which significantly boosted engagement and interest in our offerings.
- Created digital representations of projects for client approval, helping to streamline the decision-making process and ensure alignment with their vision.
Education
Bachelor of Fine Arts -
Arizona State University
Tempe, AZ12.2006
Skills
- Compassionate leadership
- Building and maintaining client relationships
- Small business operations expert
- Exceptionally strong in all aspects of creative design
- Ability to read interior architecture drawing sets
- Extensive understanding in millwork and shop drawings
- Expert in environmental graphics and techniques
- Expert in Microsoft suite including Teams
- Extremely extroverted and an excellent communicator
Timeline
Client Success Manager
Creative Edge Interiors
10.2024 - 10.2025
Senior Project Manager
Raegan Ford Design
09.2024 - Current
Director of Account Management
Creative License Intl.
01.2015 - 10.2023
National Senior Account Executive
American Art Collector Magazine & Western Art Collector Magazine
08.2013 - 12.2014
Advertising & Marketing Assistant
American Art Collector Magazine & Western Art Collector Magazine
05.2011 - 08.2013
Sales & Marketing/Art Consultant
Sokol-Hohne Studios
10.2010 - 05.2011
Bachelor of Fine Arts -
Arizona State University