Whitney Welch
Clinton Township,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Michigan Institute Of Urology P.C.
11.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Server
Texas Roadhouse
04.2012 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Medical Assisting
Ross Medical Education Center
Madison Heights, MI11.2018
High School Diploma -
Anchor Bay High School
Ira, MI06.2010
Skills
- Procedure Assistance
- Patient Flow Management
- Indirect Patient Care
- Phlebotomy
- Medical Terminology
- Patient-Focused Care
- Patient Scheduling
- Data Entry
- Inventory Management
- HIPAA Compliance
- Reliable Team Player
- Electronic Health Records
- Direct Patient Care
- Professional Bedside Manner
- Immunization Administration
- Sterile Technique
- Compassionate
- Clinical Documentation
Timeline
Medical Assistant
Michigan Institute Of Urology P.C.
11.2018 - Current
Server
Texas Roadhouse
04.2012 - 01.2019
Medical Assisting
Ross Medical Education Center
High School Diploma -
Anchor Bay High School
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