Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Whitney Wesley

Customer Service
Yulee,FL

Summary

Hard-working Supervisor with 4 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

3
3
years of post-secondary education
4
4
years of professional experience

Work History

Supervisor

Shands
Jacksonville, Fl
08.2017 - 08.2020
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Worked with management team to implement proper division of responsibilities.

Collections Agent

Citi Bank
Jacksonville, Florida
05.2020 - 07.2020
  • Observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans, Process payments and refunds, Resolve customer credit issues.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and contracts on accounts.

Assistance Manager

Burger King
Jacksonville, Florida
01.2017 - 12.2017
  • Greeting customers, taking and delivering orders, assisting with food preparation, solving customer complaints, handling monetary transactions, and keeping the restaurant front area clean and well-stocked.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Education

Diploma -

Jean Ribault High School
Jacksonville, FL
08.2006 - 06.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

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Timeline

Collections Agent

Citi Bank
05.2020 - 07.2020

Supervisor

Shands
08.2017 - 08.2020

Assistance Manager

Burger King
01.2017 - 12.2017

Diploma -

Jean Ribault High School
08.2006 - 06.2009

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Whitney WesleyCustomer Service