Summary
Overview
Work History
Education
Skills
Timeline
Generic
Whitney White

Whitney White

Certified Medical Assistant
Jonesboro,GA

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Resourceful in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

Overview

8
8
years of professional experience

Work History

Back Office Medical Assistant

Absolute Family Care
Riverdale, GA
11.2020 - Current
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Educated patients about medications, procedures and physician's instructions.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Entered procedure codes, diagnosis codes and patient information into patients chart.
  • Entered procedure codes, diagnosis codes and patient information into patients charts
  • .

Medical Front Office Receptionist

Concentra
Atlanta, GA
10.2018 - 10.2020
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Informed patients of financial responsibilities prior to rendering services.
  • Compiled physical and digital documents, charts and reports.
  • Entered patient information into system, including insurance, demographics and health history.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Updated patient financial information to promote accurate record keeping.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Maintained high level of professionalism when speaking to doctors and insurance companies.

Caregiver, Special Needs

Help At Home Homecare
Griffin, GA
05.2015 - 08.2018


  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

Certified Medical Assistant - Medical Assisting

Javelin Technical Training Center
Morrow, GA
07.2009

High School Diploma -

D.M Therrell High School
Atlanta, GA
05.2005

Skills

  • Patient toileting
  • Professional bedside manner
  • Medical billing
  • Understands medical procedures
  • Inventory and supply management
  • HIPAA compliance
  • Understanding and implementation of ICD-10-PCS, CPT, and HCPCS coding
  • Proper sterilization techniques
  • Charting expertise
  • Team management and supervision
  • Advanced anatomy knowledge
  • Data entry
  • Medical terminology knowledge
  • Specimens collection and processing
  • Vital sign monitors
  • Patient scheduling
  • Insurance form processing
  • Outstanding telephone etiquette
  • Calm and level-headed under duress
  • Working collaboratively
  • Friendly, positive attitude
  • Multitasking

Timeline

Back Office Medical Assistant

Absolute Family Care
11.2020 - Current

Medical Front Office Receptionist

Concentra
10.2018 - 10.2020

Caregiver, Special Needs

Help At Home Homecare
05.2015 - 08.2018

Certified Medical Assistant - Medical Assisting

Javelin Technical Training Center

High School Diploma -

D.M Therrell High School

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Whitney WhiteCertified Medical Assistant