Whitney White
Sedalia,MO
Summary
Driven by a passion for excellence and a knack for leadership, I honed my problem-solving and team leadership skills at MFA Oil, significantly enhancing customer satisfaction and operational efficiency. My ability to manage complex inventories and foster strong team collaboration underpins my track record of driving continuous improvement and achieving key performance goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
Work History
Shift Leader
MFA Oil
05.2024 - 07.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
Assembly Line Worker
EnerSys
09.2022 - 12.2022
- Assisted quality assurance by inspecting items and removing defective parts.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Investigated and resolved production issues.
- Completed daily inspection of machines and equipment.
- Installed, adjusted and repaired automated machines and robots.
- Operated various machines used in production processes.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Followed outlined specifications to implement assembly plans.
Assistant Store Manager
MFA Oil
08.2020 - 07.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Community Support Specialist
Bridges of Missouri
05.2014 - 06.2016
- Liaised with community members, recommending resources and programs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
- Streamlined administrative processes for increased efficiency within the organization''s service delivery systems.
- Developed innovative solutions to address emerging challenges faced by clients or the broader community.
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Produced crisis management and intervention plans for communities in need.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
Resident Care Aide
Four Seasons Living Center
09.2013 - 01.2014
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and assisted residents through individual service plans.
- Followed nutritional plans to prepare optimal meals.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO05-2013
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Strong verbal and written communication
- Team motivation
- Flexible Schedule
- Team Supervision
- Goal Setting and Tracking
- Inventory Counts
- Shift Paperwork Completion
- Daily workflows
- Policy Enforcement
- Shift Scheduling
- Sales Reporting
- Employee Scheduling
- Employee Attendance Monitoring
- Drawer Assignments
- Account Management
- Shift checklists
- OSHA regulations compliance
- Multitasking Abilities
- Security Procedures Adherence
- Organizational Skills
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Analytical Thinking
- Idea Development and Brainstorming
- Relationship Building
- Improvement plan knowledge
- Decision-Making
- Quantitative skills
- Audit reporting
- Self Motivation
- Goal Setting
Timeline
Shift Leader
MFA Oil
05.2024 - 07.2024
Assembly Line Worker
EnerSys
09.2022 - 12.2022
Assistant Store Manager
MFA Oil
08.2020 - 07.2021
Community Support Specialist
Bridges of Missouri
05.2014 - 06.2016
Resident Care Aide
Four Seasons Living Center
09.2013 - 01.2014
High School Diploma -
Smith Cotton High School
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