Whitney Whitlock
Colfax,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
E-Commerce Specialist
Quality Salvage Industries
Archdale, NC
10.2024 - Current
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
- Ensured compliance with applicable laws governing digital commerce transactions.
- Maintained up-to-date knowledge of e-commerce laws and regulations to ensure compliance.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Developed and executed digital marketing campaigns to drive website traffic and increase sales.
- Trained new staff members on how to use the e-commerce system efficiently.
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement.
- Canceled orders based on customer requests or inventory or delivery problems.
- Prepared detailed reports on e-commerce activities, including sales performance and market analysis.
- Filled customer orders by packaging sold items and documentation for direct shipping
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Managed customer service inquiries through multiple channels including email and chat.
Customer Service Representative
Conduent Business Services
Remote, NC
07.2021 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Senior Investigation Specialist
Amazon.com Services
Tempe, AZ
10.2021 - 08.2024
- Maintained up-to-date knowledge of local, state, federal laws and regulations pertaining to investigations.
- Reported results of investigations with written observations on trends present
- Utilized various databases, public records, and internal resources to research and compile information relevant to investigations.
- Employed logic and analytical skills to solve complex problems and identify patterns
- Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
- Provided support Amazon sellers via phone, email, and chat on policy compliance
- Performed daily audits of seller accounts for compliance with Amazon policies.
- Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
- Collaborated with cross-functional teams including marketing, finance, legal, and operations, as needed.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Recognized system, quality and process concerns contributing to poor seller experiences to share information with software developer and leadership teams.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Maintained positive, professional demeanor by portraying company in positive light.
- Ensured compliance with applicable laws and regulations related to selling activities on Amazon platform.
- Developed process improvements to increase efficiency when responding to seller inquiries.
- Developed procedures for moderating content on social media platforms.
- Proofread copy to detect and correct errors in spelling, punctuation and syntax.
- Assisted in developing new tools for moderating content more efficiently.
- Documented all moderation activities accurately and consistently.
- Identified emerging topics or trends related to content moderation.
- Investigated suspected violations of terms of service or guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to moderators regarding moderation tasks and processes.
Habilitation Technician
Lindley Habilitation Services LLC
Greensboro, NC
10.2015 - 09.2016
- Encouraged independence in individuals by providing opportunities for decision making within their capabilities.
- Assisted individuals with disabilities in developing independent living skills, such as meal preparation and personal hygiene.
- Assisted clients in exploring social and leisure interests and community events.
- Maintained accurate records of all client activity in accordance with agency policy.
- Provided individualized habilitation services to clients according to their Individual Service Plans.
- Cleaned medical equipment or facilities.
- Aided clients with bowel and bladder programs, feeding tubes and wound care.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Monitored client progress and documented data related to goals.
- Taught daily living skills including money management, communication, problem solving, and self-advocacy.
- Educated families on how best to support their loved one's growth and development.
- Helped build skills related to problem-solving, communication and critical thinking.
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
- Connected clients with community and relationship-building opportunities.
- Documented patient information accurately in electronic health records.
Server
River Landing At Sandy Ridge
Colfax, NC
04.2008 - 09.2015
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded to ad hoc cleaning duties at end of shift.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2021
Skills
- Order fulfillment
- Returns management
- Payment processing
- Tax compliance
- Customer support
- Product listing optimization
- Shipping coordination
- Performance reporting
- Product listing
- E-commerce platforms
- Investigative tools proficiency
- Research
- Blood spatter patterns
- Legal compliance
- Money laundering investigations
- Trend evaluations
- Social media investigations
- Data review
- Ethical and honest
- Complaint resolution
- De-escalation techniques
- Computer proficiency
- Problem resolution
- Verbal and written communication
- Task prioritization
- Typing 70 wpm
- Active listening
- Microsoft Excel
- Call center experience
- Report generation
- Product knowledge
- Positive and professional
- Account management
- Microsoft outlook
References
References available upon request.
Timeline
E-Commerce Specialist
Quality Salvage Industries
10.2024 - Current
Senior Investigation Specialist
Amazon.com Services
10.2021 - 08.2024
Customer Service Representative
Conduent Business Services
07.2021 - 09.2024
Habilitation Technician
Lindley Habilitation Services LLC
10.2015 - 09.2016
Server
River Landing At Sandy Ridge
04.2008 - 09.2015
Bachelor of Arts - Psychology
Arizona State University
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