Whitney Williams
Florence,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Project Support Specialist
Lowes Home Improvment
01.2023 - Current
- Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
- Coordinated cross-functional teams to achieve seamless project execution and timely completion.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Implemented innovative tracking methods for consistently meeting project deadlines and goals.
Customer Service Representative
ERS
Florence, SC
06.2022 - 12.2022
- Market the Ticket To Work program to potential clients
- Handle high-volume of inbound/outbound calls
- Conduct suitability screening to ensure a strong candidate match
- Identify customer needs through active listening to generate interest, establish eligibility, and determine service needs (e.g
- Job searches, resume writing)
- Document customer needs, interactions, and outcomes in the appropriate tool or system
- Ensure customer understanding of all program protections and services offered
- Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction
- Consistently meet key performance indicators.
Customer Service Representative
Maximus Maximus
06.2021 - 04.2022
- Answered incoming telephone calls to provide store, products and services information
- Upheld quality control policies and procedures to increase customer satisfaction
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Customer Service Representative
Suburban Propane
10.2017 - 03.2021
- Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
- Provide high levels of customer account management by properly setting up and maintaining account information and data
- Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
- Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
- Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
- Assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs
- Responsible for providing quality products and service in a clean and safe environment to every customer
- Utilize room knowledge of positional skills, health, safety and security regulations and employee policy and procedures.
Customer Service Representative
SITEL
12.2013 - 03.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Representative
SYKES Enterprises
12.2010 - 11.2012
- Answer incoming calls, greeting callers, providing information, transferring calls
- Enter customers' transactions into computers to record transactions
- Enter information into databases or software programs
- Carry out special services for customers, such as ordering bank cards and checks
- Identify transaction mistakes when debits and credits do not balance.
Tier 1 Associate
Best Buy
11.2009 - 02.2012
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Prepare merchandise for purchase
- Sell or arrange for delivery
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers.
Education
Crimal Justice -
Strayer University
High School Diploma -
West Florence High School
Skills
- Typing
- Communication Skills
- Sales Support
- Customer Services
- Health Insurance
- Technical Support
- Time management
- Data Analysis
- Leadership
- Empathy
- Sales
- Microsoft Excel
- Avaya
- Retail Experience
- Customer Relations
- Call Center Operating
Timeline
Project Support Specialist
Lowes Home Improvment
01.2023 - Current
Customer Service Representative
ERS
06.2022 - 12.2022
Customer Service Representative
Maximus Maximus
06.2021 - 04.2022
Customer Service Representative
Suburban Propane
10.2017 - 03.2021
Customer Service Representative
SITEL
12.2013 - 03.2017
Customer Service Representative
SYKES Enterprises
12.2010 - 11.2012
Tier 1 Associate
Best Buy
11.2009 - 02.2012
Crimal Justice -
Strayer University
High School Diploma -
West Florence High School
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