Whitney Williams
Fort Worth,TX
Summary
Proven track record of enhancing warehouse efficiency and customer satisfaction at DHL Supply Chain through expert forklift operation and meticulous attention to detail. Excelled in roles requiring critical thinking and effective team collaboration, achieving significant improvements in operational workflows. Skilled in Microsoft Excel and relationship building, consistently meeting and surpassing employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Forklift Operator
DHL Supply Chain
02.2022 - 07.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Collections Agent
Santander Consumer USA
08.2017 - 01.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Office Administrative Assistant
DHAT
08.2014 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Education
Associate Of Applied Business - Business Administration And Management
Stephen F. Austin State
Nacogdoches07.2014
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Operations
- Material Handling
- Teamwork and Collaboration
- Order picking and processing
- Materials Handling
- Material packaging
- Problem-Solving
- Inventory Counts
- Customer Service-Oriented
- Efficient data entry
- Production Scheduling
- CPR training
- First Aid Certified
- Critical Thinking
- Quality Assurance
- Resource Planning
- Word Processing
- File/records maintenance
- Meticulous attention to detail
- Microsoft Excel expertise
- Business Correspondence
- Proofreading
- Professional Demeanor
- Database Management
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Billing Procedures
- Fair debt practices
- SOX Compliance
- Outbound Calling
- Collections
- Relationship Building
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
Timeline
Forklift Operator
DHL Supply Chain
02.2022 - 07.2024
Collections Agent
Santander Consumer USA
08.2017 - 01.2022
Office Administrative Assistant
DHAT
08.2014 - 05.2017
Associate Of Applied Business - Business Administration And Management
Stephen F. Austin State
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