WHITNEY WILLIAMS
Summary
Organized and reliable with focus on accuracy and efficiency. Possesses solid computer skills and strong understanding of data management, including Excel and database software. Capable of ensuring data integrity and contributing to increased productivity. Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Machine Operator/Trainer
Candlewick Yarns/
01.2024 - 07.2024
- Provide guidance and instructions for new employees
- Review quality and safety protocols
- Communicate orders and placement
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
CUSTOMER SERVICE AND SCHEDULING AGENT
Convergent Outsourcing
03.2021 - 12.2023
- Maintained comprehensive records of scheduled appointments, providing an easily accessible reference point for management review or future planning purposes.
- Performed regular audits of the scheduling system to ensure accuracy and avoid potential issues down the line.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
CUSTOMER SERVICE REPRESENTATIVE/Technical Support Representative
Conduent Services
12.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Associate of Applied Science - Health Information Technology
DeVry University
07-2025
High School Diploma -
Handley High School
Roanoke, AL05-2012
Skills
- Customer Service
- Strong work ethic
- HIPAA compliance
- ICD-10 proficiency
- Payment posting
- Client relationship building
- Customer relations
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Data entry
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained an average typing speed of 60 WPM on all assignments.
Timeline
Machine Operator/Trainer
Candlewick Yarns/
01.2024 - 07.2024
CUSTOMER SERVICE AND SCHEDULING AGENT
Convergent Outsourcing
03.2021 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE/Technical Support Representative
Conduent Services
12.2019 - 01.2021
Associate of Applied Science - Health Information Technology
DeVry University
High School Diploma -
Handley High School
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