Whitney Williams
Montpelier,VA
Summary
Dynamic and resilient professional with proven leadership abilities, excelling in fast-paced environments. Solid foundation in communication and customer service enhances capacity to drive team performance and foster positive client relationships. Eager to leverage skills in a new opportunity that promotes growth and contributes to overall business success. Committed to achieving excellence and delivering impactful results.
Overview
10
10
years of professional experience
Work History
Patient care and Scheduling Coordinator
Central Virginia Oral and Facial Surgery
04.2023 - Current
- Answering incoming phone calls
- Scheduling patient appointments based off of need and diagnosis
- Provided positive, helpful, and excellent customer service
- Assisted in managing Doctors schedule and needs
- Assisted in sterilization
Patient care and Scheduling Lead/Coordinator
Forest Dental Center
08.2020 - 04.2023
- Motivated myself and staff to provide the highest level of patient care
- Managed communication concerning medical history between patients, family members and other care providers and healthcare institutions
- Developing patient treatment plans and breakdown of insurance coverage and estimates
- Answering incoming phone calls using a multi-line telephone system as well as managing emails and other communication systems
- Scheduling clinical procedures for patients as diagnosed
Leasing Consultant
Stewart Langley Properties
03.2018 - 07.2020
- Negotiated leasing terms and conditions in order to promote signed leasing agreements.
- Confirmed rental application data and personal references
- Maintained awareness of the property market status
- Determined the needs, living standards, and economic viability of prospective customers
- Ensured proper maintenance and inspected properties periodically
- Advertised available properties using a variety of media and promoting materials
Front Desk Manager
Massage Envy
01.2016 - 03.2018
- Greeted and welcomed guests upon arrival to promote a friendly and professional atmosphere
- Ordered front office supplies while maintaining an accurate supply inventory
- Received, sorted, and delivered daily mail/deliveries to appropriate staff members
- Participated in hiring, training, and discipline processes
- Scheduled appointments per client needs
- Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, monitor cash drawer and monitor CPNI)
- Updated calendars and scheduled meetings to promote company goals
- Ensured reception area was well maintained and presentable, displaying marketing material effectively
Education
Communications, some studies
Central Virginia Community College
Lynchburg, Virginia01.2013
High School Graduate - General Studies
EC Glass high school
Lynchburg, Virginia05.2011
Skills
- Effective team leadership
- Marketing expertise
- Strong computer/typing skills
- Excellent interpersonal and communication skills
- Proactive and self-motivated
- Strong customer service ability
- Data entry
- Scheduling proficiency
- Documentation and reporting
- Insurance verification
- Patient communication
Timeline
Patient care and Scheduling Coordinator
Central Virginia Oral and Facial Surgery
04.2023 - Current
Patient care and Scheduling Lead/Coordinator
Forest Dental Center
08.2020 - 04.2023
Leasing Consultant
Stewart Langley Properties
03.2018 - 07.2020
Front Desk Manager
Massage Envy
01.2016 - 03.2018
High School Graduate - General Studies
EC Glass high school
Communications, some studies
Central Virginia Community College
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