Whitney Williams
Virginia Family Dentistry
North Chesterfield,VA
9
years of professional experience
Results-driven professional with strong leadership skills, adept at enhancing team performance and building positive client relationships. Proficiency in communication and customer service supports and maintains organizational growth and success. Ready to apply skills in a new role that fosters business development.
Work History
Insurance Coordinator
9 Months- Managed patient insurance inquiries, delivering timely responses and resolving coverage discrepancies efficiently.
- Collaborated with dental providers to ensure comprehensive understanding of insurance coverages and limitations.
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims
Patient care and Scheduling Coordinator
2 Years 7 Months- Scheduling patient appointments based off of need and diagnosis
- Managed daily operations of scheduling systems to ensure accurate patient records and appointments, as well as to meet doctors' scheduling needs.
- Scheduling patient appointments based on need and diagnosis
- Processed eligibility and benefits verification and authorization requests
- Provided positive, helpful, and excellent customer service
- Assisted in sterilization
Patient care and Scheduling Lead/Coordinator
2 Years 8 Months- Motivated staff to deliver exceptional patient care through training and support
- Coordinated communication of medical history among patients, families, care providers, and healthcare institutions for seamless care transitions
- Scheduling clinical procedures for patients as diagnosed
- Developing patient treatment plans and breakdown of insurance coverage and estimates
- Handled incoming calls on multi-line system and managed emails to ensure timely communication with patients and staff
Leasing Consultant
2 Years 4 Months- Negotiated leasing terms and conditions in order to promote signed leasing agreements.
- Determined the needs, living standards, and economic viability of prospective customers
- Advertised available properties using a variety of media and promoting materials
- Maintained awareness of the property market status
- Confirmed rental application data and personal references
- Ensured proper maintenance and inspected properties periodically
Education
- Communications, some studies
High School Graduate - General Studies
Skills
Insurance claims processing
Coverage analysis
Patient data management
Documentation and reporting
Scheduling proficiency
Customer support
Effective team leadership
Interpersonal communication
Proactive and self-motivated
Marketing expertise
Patient communication
Timeline
Insurance Coordinator
Virginia Family Dentistry
12.2025 - 09.2026Read More
Patient care and Scheduling Coordinator
Central Virginia Oral and Facial Surgery
04.2023 - 11.2025Read More
Patient care and Scheduling Lead/Coordinator
Forest Dental Center
08.2020 - 04.2023Read More
Leasing Consultant
Stewart Langley Properties
03.2018 - 07.2020Read More
EC Glass high school
High School Graduate from General Studies
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Central Virginia Community College
from Communications, some studies
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