Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Windsor

Cypress

Summary

Dedicated case manager with expertise in care plan development, crisis intervention, and effective communication. Proven track record in advocating for clients' needs and resolving conflicts to ensure optimal care. Compassionate professional skilled in client assessments, care plan development, and relationship management. Known for strong advocacy and crisis intervention abilities, with a commitment to improving client outcomes and fostering positive interactions within the healthcare system. Results-driven case manager with a focus on personalized care plans and client advocacy. Experienced in crisis intervention and conflict resolution, ensuring client needs are met through effective communication and collaboration with families and service providers.

Overview

14
14
years of professional experience

Work History

Case Manager

SYNERGY HomeCare
Houston
06.2022 - Current
  • Assessed client needs and developed personalized care plans.
  • Monitored client progress and adjusted care plans as needed.
  • Managed case documentation and ensured compliance with regulations.
  • Trained new staff on case management procedures and best practices.
  • Conducted regular check-ins to maintain strong client relationships.
  • Advocated for clients' needs within the healthcare system.
  • Resolved conflicts between clients, families, and service providers effectively.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed individualized care plans with input from clients and their families.
  • Conducted home visits to assess the safety of living environments for clients.

Staffing Coordinator

E. A. Renfroe
Birmingham
04.2019 - 02.2022
  • Coordinated recruitment efforts to fill staffing needs across multiple departments.
  • Managed scheduling and logistics for new hire orientations and training sessions.
  • Assisted in developing job postings to attract qualified candidates effectively.
  • Maintained employee records and updated information in the HR management system.
  • Collaborated with hiring managers to refine candidate selection processes and criteria.
  • Conducted initial phone screenings to evaluate candidate qualifications and fit.
  • Supported onboarding processes by preparing materials and facilitating introductions.
  • Provided regular updates on staffing progress to leadership and department heads.
  • Coordinated and planned work shift schedules according to availability.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Facilitated orientation sessions for new hires.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Reviewed resumes submitted by applicants against job requirements.
  • Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
  • Maintained relationships with current and potential vendors to source candidates for open positions.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
  • Provided support during new employee interviews and orientations.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Monitored performance of temporary staff members throughout their assignment duration.

Store Manager

Dollar General
La Grange
03.2018 - 04.2019
  • Oversaw daily operations and ensured efficient store management.
  • Trained and mentored staff to enhance customer service skills.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Developed promotional displays to attract customer attention and increase sales.
  • Implemented store policies and maintained compliance with company standards.
  • Conducted regular staff meetings to communicate goals and updates effectively.
  • Resolved customer complaints and provided solutions to enhance satisfaction.
  • Analyzed sales data to identify trends and improve store performance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.

Infant Teacher

Childcare Network
West Point
05.2016 - 06.2018
  • Designed engaging lesson plans for infants to promote early development.
  • Implemented daily routines to ensure a safe and nurturing environment.
  • Collaborated with parents to discuss children's progress and developmental needs.
  • Supervised playtime activities to foster social skills and teamwork among infants.
  • Utilized observation techniques to assess individual needs and developmental milestones.
  • Maintained cleanliness and organization of classroom materials and supplies.
  • Trained new staff on classroom protocols and effective teaching strategies.
  • Facilitated communication between caregivers to enhance child care practices.
  • Sanitized toys, equipment, supplies and surfaces regularly.
  • Assisted with diaper changes and assisted children with toileting needs when necessary.
  • Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
  • Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
  • Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
  • Established positive relationships with families by communicating regularly about their child's progress.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Engaged in conversations with infants to encourage language development.
  • Organized and led activities to promote physical, mental and social development.
  • Ensured safety rules were followed at all times by supervising playtime activities both indoors and outdoors.
  • Provided individualized care and attention to each infant in the classroom.
  • Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
  • Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
  • Maintained records of attendance and provided weekly updates to parents regarding their child's activities.

Cashier

Simply Delicious Bakery
Valley
01.2012 - 09.2012
  • Processed customer transactions efficiently at the bakery counter.
  • Handled cash and credit card payments accurately during busy shifts.
  • Maintained cleanliness and organization of the checkout area daily.
  • Assisted customers with product selection and answered inquiries promptly.
  • Operated point-of-sale system for ringing up purchases smoothly.
  • Collaborated with team members to ensure timely service during peak hours.
  • Restocked shelves and displays to enhance product visibility and availability.
  • Engaged with customers to create a friendly and welcoming atmosphere in the bakery.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.

Education

High School Diploma -

Handley High School
Roanoke, AL
05-2012

Skills

  • Care plan development
  • Client assessments
  • Case documentation
  • Regulatory compliance
  • Crisis intervention
  • Client relationship management
  • Staff training and mentoring
  • Advocacy and negotiation
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Resource coordination
  • Team collaboration
  • Documentation proficiency
  • Case planning
  • Resource management
  • Stress management
  • Patient assessments
  • Care coordination
  • Positive attitude
  • Microsoft Office
  • Employee onboarding
  • Customer service

Timeline

Case Manager

SYNERGY HomeCare
06.2022 - Current

Staffing Coordinator

E. A. Renfroe
04.2019 - 02.2022

Store Manager

Dollar General
03.2018 - 04.2019

Infant Teacher

Childcare Network
05.2016 - 06.2018

Cashier

Simply Delicious Bakery
01.2012 - 09.2012

High School Diploma -

Handley High School

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