Whitney Witt
Tulsa,OK
Summary
Dynamic Mortgage Servicing Supervisor at Arvest Bank Operations with a proven track record in enhancing team efficiency and customer satisfaction. Skilled in staff training and development, I leverage strong problem-solving abilities to implement effective strategies, driving high-quality service and fostering a collaborative environment. Committed to continuous improvement and professional growth.
Overview
8
8
years of professional experience
Work History
Mortgage Servicing Supervisor
Arvest Bank Operations
10.2019 - 04.2025
- Improved team efficiency by streamlining servicing processes and implementing time-saving strategies.
- Conducted regular performance reviews, setting goals for professional development and growth opportunities within the company.
- Actively participated in industry events to stay abreast of current trends in order to provide knowledgeable guidance on best practices as a Servicing Supervisor.
- Managed a team of service professionals, ensuring timely completion of tasks while maintaining high-quality standards.
Mortgage Servicing Lead
Arvest Bank Operations
05.2019 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mortgage Customer Care Representative
Arvest Bank Operations
07.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Contact Representative
Arvest Bank Operations
10.2017 - 07.2018
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Supported colleagues by sharing product knowledge and best practices, contributing to a cohesive team environment.
- Educated clients on product features and benefits ultimately driving increased sales revenue.
- Increased customer retention with personalized service and proactive problemsolving.
Education
Business Administration
Northern Oklahoma College
Tonkawa, OKHigh School Diploma -
Collinsville High School
Collinsville, OK05-2010
Skills
- Workload prioritization
- Staff training and development
- Task delegation
- Policy enforcement
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Mortgage Servicing Supervisor
Arvest Bank Operations
10.2019 - 04.2025
Mortgage Servicing Lead
Arvest Bank Operations
05.2019 - 10.2019
Mortgage Customer Care Representative
Arvest Bank Operations
07.2018 - 05.2019
Customer Contact Representative
Arvest Bank Operations
10.2017 - 07.2018
Business Administration
Northern Oklahoma College
High School Diploma -
Collinsville High School
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