Whitney Woodard

Scheduling Coordinator

• Schedule appointments
• Reported any issues or malfunctions with equipment immediately to supervisors.
• Check voicemail, email, Scheduling Portal, in office, and phone calls to schedule patients upcoming appointments.
• Look through our 8+ weeks schedule availability to help guide the Dr. in morning huddle when and where to schedule at whichoffice
• Note which patients will be starting TX that day to prepare their contract , communicate to our insurance representative, and have payment options available and answer any questions while welcoming them to our pratice
• Take payments
• Take emergency phone calls and chart details and concerns then schedule appointment
• Take all New Patient phone calls. Take down all required info to create a profile while following up with pending TX, next cleaning, and main concerns with any helpful information while scheduling consult.
• Great every patient that walks in. Make sure to always have a cheerful interaction with everyone who comes in.

Sterilization

• Start with set up. Unload clean instruments set up clean and dirty space then load dirty for cold and hot.
• Print off daily schedule to prepare tray set ups for the appointments we need made while maintaining throughout the day additional trays needed by following the schedule and the CC's lead.
• Keep instruments hot and cold timely rotated while maintaining turning the clinic, tray set ups, and taki g New patients and Observation patients in my chair column
• Maintaining a tidy clinic
• Keep the clinic, sterilization, and back lab stocked
• Teamwork by cleaning up whatever is left behind dirty
• A.m. and p.m. housekeeping duties as well as keeping the clinic looking clean.
• Turn every chai throughout the day making sure every surface is sterilized

While working maintain a clear clean space and be available to grab or do anything for the Dr., Assistant, TC, or Patient.

Training

Show how to communicate with the patient, parent , TC, and Dr.Train every new hire how to run sterilization and records
Teach appointment types with corresponding trays
Explain basic orthodontic terms and practice how and when to apply what routine and trays for each appointments to familiarize for efficency
I created and implemented a training program using
Rollplay, training drills, workbooks, shadow exchange, I'd create a pretend chart to help train importing records and charting.

Other Responsibilities

• Performed regular quality assurance tests on autoclave units to ensure proper functioning.
• Unlock and lock up every office every shift. Arrive first and leave last. Open to close.
• Set up every shift for success.
• Set up and decorate for each shift daily
• Turn on and off every Xray machine, radio, lights, computers, air, water, vacuume, and strident oven.
• Take and test strips or samples needed and update and document in calendar then maintain
• Set up kids game roo. And DVD movie of the day
• Start and Dbond goodie bags
• Make sure every patient is celebrated for every moment. Gifts for the first consult, starting or Dbond TX with goodies and an autograph and picture to share with our practice on social media
• Participating in creating content for our pratice
• Recruiting outside of work
• Volunteering for field trips, community events, or any opportunity to spread the word of the pratice.

Most of all efficency, Teamwork, and creating a positive experience for every patient for every appointment

• Maintained accurate records regarding all activities associated with the sterilization process.
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• Inspected instruments to ensure they were free of debris prior to being placed in the autoclave chamber.
• Maintained sterilization equipment, ensuring proper functioning and safety.
• Performed daily maintenance on sterilizers by cleaning and checking gauges for accuracy.
• Assisted with inventory management of sterile supplies including ordering new supplies when needed.
• Monitored temperature readings throughout a cycle to ensure optimal results are achieved.
• Provided training to other staff members on proper use of sterilization techniques and equipment operation.
• Followed appropriate policies and procedures related to infection control practices.
• Recorded sterilization cycle parameters for each load in the log book.
• Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
• Replenished supplies as needed while adhering to departmental budget guidelines.
• Prepared order requests for replacement parts for instruments and additional equipment upon request of physicians.
• Assisted with teaching appropriate sterilization techniques to new hires and worked in float capacity for other staff members.
• Packaged instruments into peel pouches and properly labeled pouches.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
• Sorted incompatible sets of instruments, trays and medical equipment.
• Changed autoclave charts daily by dating and initialing each chart load.
• Prepared trays, instrument packs and surgical sets.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Assembled, documented and packaged instrumentation and sets according to individual department protocols.
• Maintained detailed records of sterilization procedures, equipment maintenance and supplies.

Customer Service Manager

Marshalls

2012 to 2018

Responsible for promoting a highly satisfying customer experience.

Oversaw a team of Associates at the Front End, ensuring the education and execution of the proper ringing sequence and the promotion of loyalty programs.

Lead by example by engaging and interacting with all customers, embodying the company

REACH philosophy and maintaining a clean and organized store environment.

Lead Server/Bartender/Expo and trainer

Applebee's

2012 to 2014

Stayed up to date on menu changes to offer current and accurate information, answer

questions and help customers select optimal meal choices based on individual preferences.

Performed opening, closing and shift change duties accurately to keep restaurant working

smoothly and ready to meet all customer needs.

Maintained customer satisfaction with timely table check-ins to assess drink or other

needs.

Party Coordinator/Cashier/Trainer

Stars and Strikes Family Entertainment Center

2008 to 2012

Engaged in friendly conversation with guests to build rapport and facilitate repeat

business.

Helped customers complete purchases, locate items and join reward programs to promote

loyalty, satisfaction and sales numbers.

Supported and trained staff members to achieve and maintain top client satisfaction.

Education

Certificate

Dental Staff School • Douglasville, GA

May 2019

Skills

Awards

Overall highest GPA Achievement Award

May 2019