Whitney Wulf
Renton
Summary
Dynamic Process Quality & Capability Specialist at SAP Concur with a proven track record in operational efficiency and cross-functional communication. Enhanced billing processes and drove revenue recording improvements, showcasing strong analytical skills and effective decision-making. Adept at fostering collaboration with virtual and international teams to achieve organizational goals and elevate performance standards.
Overview
10
10
years of professional experience
Work History
Process Quality & Capability Specialist
SAP Concur
04.2022 - Current
- Managed revenue recording and partner billing processes for SAP Concur App Center
- Collaborated with multi-functional teams to achieve partner invoicing and partner billing dispute validation process improvement goals
- Provided advisory services to Partner Success and Finance teams to upskill on Platform revenue recognition processes
- Liaise with stakeholder groups to resolve process issues related to deal recognition, commissions, cash collections, and billing
Finance Operations Coordinator
Express Employment Professionals
08.2019 - 03.2022
- Long-term assignment to SAP Concur
- Managed the SAP Concur App Center revenue recording processes
- Supported Operations Specialist in App Center billing, billing reconciliation, and business analyst tasks
- Completed reporting for Commissions, Finance, BD leadership, and SolEx partners
Account Manager
Limelight Professionals
09.2017 - 11.2018
- Provided administrative, HR, and people management support to large light industrial client for an Express Employment Professionals franchise
- Managed up to 80 associates at client sites
- Worked with multi-functional teams to drive recruiting strategies
Customer Service Center Supervisor
Hopelink
08.2015 - 08.2016
- Supervised the call center for the Medicaid Transportation Brokerage for King and Snohomish Counties in Washington State
- Collaborated with the Health Care Authority to improve productivity, resolve complaints, and arrange special accommodations for approved clients
- Developed department online training resource to upskill admin, customer service, and partner teams
Education
Bachelor of Arts - English
University of Washington
Seattle, WASkills
- Analytical skills
- Cross-functional communication
- Operational efficiency
- Project management
- Quality assurance
- Data hygiene
- Process documentation
- Process planning
Timeline
Process Quality & Capability Specialist
SAP Concur
04.2022 - Current
Finance Operations Coordinator
Express Employment Professionals
08.2019 - 03.2022
Account Manager
Limelight Professionals
09.2017 - 11.2018
Customer Service Center Supervisor
Hopelink
08.2015 - 08.2016
Bachelor of Arts - English
University of Washington
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