Whitney Young
Whitwell,TN
Summary
Accomplished professional with a proven track record at Unum Life Insurance, enhancing client satisfaction and reducing errors through meticulous eligibility determinations. Skilled in data entry and effective communication, I excel in customer service and problem-solving, significantly improving operational efficiency and client relations.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Unum Life Insurance
11.2019 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Intake Specialist
Unum Life Insurance
08.2019 - 11.2019
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Assistance Jail Administrator
Grundy County Sheriff’s Office
11.2014 - 08.2019
- Prioritized staff wellbeing through regular check-ins, encouragement of work-life balance, and access to support services when necessary.
- Improved inmate safety by implementing effective security protocols and conducting routine inspections.
- Optimized staff scheduling to maintain appropriate officer-to-inmate ratios while minimizing overtime expenses.
- Enhanced staff efficiency with comprehensive training programs and clear communication of expectations.
- Conducted performance evaluations for correctional officers, providing constructive feedback aimed at professional development.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Conducted training for corrections staff
Corrections Officer
Grundy County Sheriff’s Office
09.2014 - 11.2014
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Teller
Citizens Tri County Bank
05.2008 - 08.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Bachelor Of Business Administration And Management - Not Completed
Belhaven University
Jackson, MSWhitwell High School
Whitwell, TN05.2008
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Public Assistance
- Confidentiality
- Problem-Solving
- Critical Thinking
- Customer Service
- Time Management
- Multitasking
Timeline
Eligibility Specialist
Unum Life Insurance
11.2019 - Current
Intake Specialist
Unum Life Insurance
08.2019 - 11.2019
Assistance Jail Administrator
Grundy County Sheriff’s Office
11.2014 - 08.2019
Corrections Officer
Grundy County Sheriff’s Office
09.2014 - 11.2014
Teller
Citizens Tri County Bank
05.2008 - 08.2011
Bachelor Of Business Administration And Management - Not Completed
Belhaven University
Whitwell High School
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