Overview
Work History
Education
Skills
Timeline
Generic

Whitney Zellner

Haslet,Texas

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Pricing and Signage Coordinator

Lowes Home Improvment
Hurst, TX
01.2014 - 04.2020
  • Processed daily, weekly, monthly, and quarterly reports on price changes, sales, and non productive inventory of select items
  • Executed daily price changes determined by corporate on a daily basis
  • Ensured all inventory was properly priced in accordance with company standards
  • Performed monthly price audits
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Collaborated with management to address pricing/signage issues
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Lowes Home Improvment
Orland Park, IL
04.2008 - 09.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Collaborated with store managers to determine best placement for merchandise displays.

Special Education Inclusion Teacher's Aid

Woodridge School District 68
Woodridge, IL
11.2008 - 06.2009
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Provided teacher support with curriculum delivery and student behavior management.
  • Implemented behavior redirection methods to address problematic issues.
  • Supported students in completing classwork and applying academic concepts.
  • Tutored special needs students in all academic areas.
  • Oversaw class of students in absence of instructor.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Maintained positive attitude and affirmatively communicated with each student.

Bank Branch Manager

Trustco Bank
Great Barrington, MA
04.2007 - 04.2008
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Identified partnership opportunities and established favorable business connections.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Maintained friendly and professional customer interactions.
  • Consulted customers to boost product sales and services.
  • Complied with regulatory guidelines and requirements.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Responsible for organizing and opening a new branch.
  • Ensured all branch employees were trained and new what their responsibilities were

Customer Service Rep Bank

Trustco Bank
Catskill, NY
09.2006 - 04.2007
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Educated customers about available services, products and bank resources.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Received loan and utility payments, sending funds to correct destinations.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.


Elementary School Teacher

Academy Of St. Therese
Gales Ferry, CT
08.2005 - 06.2006
  • Prepared and administered grade-specific tests and examinations to monitor students' growth and to report progress to parents.
  • Fostered student curiosity and interest in learning through hands-on activities and field trips.
  • Taught core subjects of math, science, technology, and history.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Built positive relationships with parents to involve families in educational process.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.

Education

Bachelor of Arts - History

Franciscan University of Steubenville
Steubenville, OH
08.2003 - 05.2005

Liberal Arts And General Studies

Christendom College
Front Royal, VA
08.2001 - 05.2003

Skills

Product knowledge

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Timeline

Pricing and Signage Coordinator

Lowes Home Improvment
01.2014 - 04.2020

Special Education Inclusion Teacher's Aid

Woodridge School District 68
11.2008 - 06.2009

Customer Service Representative

Lowes Home Improvment
04.2008 - 09.2013

Bank Branch Manager

Trustco Bank
04.2007 - 04.2008

Customer Service Rep Bank

Trustco Bank
09.2006 - 04.2007

Elementary School Teacher

Academy Of St. Therese
08.2005 - 06.2006

Bachelor of Arts - History

Franciscan University of Steubenville
08.2003 - 05.2005

Liberal Arts And General Studies

Christendom College
08.2001 - 05.2003

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Whitney Zellner