Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Whitney Bragg Chapman

San Francisco Bay Area,CA

Summary

Detail-oriented manager with strong organizational skills. Self starter withe the ability to handle multiple projects simultaneously with a high degree of accuracy. 15+ years of retail experience ranging from in-store management, field leadership and corporate marketing and visual merchandising.

Overview

9
9
years of professional experience

Work History

Manager, Brand Experience

Levis Strauss & Co
San Francisco, CA
01.2020 - Current
  • Maintain a pulse on current and relevant market and visual merchandising trends.
  • Proactively collaborate with cross functional partners to support monthly store set process, including visual merchandising, styling/outfitting, and key product stories.
  • Digitally (IWD) and physically (store sets) execute visual merchandise presentations from a brand lens each season with monthly communication.
  • Work closely with cross functional partners to ensure the brand strategies are achieved in all key product milestones seasonally.
  • Maintain a pulse on current and relevant market and visual merchandising trends.
  • Prepare written communication, including monthly visual direction and present to upper leadership for approval before publishing.
  • Manage competing priorities, multiple projects and overlapping timelines.
  • Communicate brand aesthetic, creative direction, and visual merchandising standards.
  • Active operational leadership during all store sets and visual communication deliverables.
  • Motivate BEDM's, DM and store teams to be productive and engaged in visual merchandising.
  • Onboard new employees/contractors and implement training.
  • Develop and maintain relationships with BEDM's, DM's and Store Manager's through monthly calls and regular check-ins.
  • Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
  • Leverage data and analytics to make informed decisions and drive business improvements through visual merchandising.
  • Assist in organizing and overseeing assignments to drive operational excellence through Yoobic and Brand Standards Guides.
  • Use industry expertise, customer service skills and analytical nature to resolve consumer concerns and promote brand initiatives.
  • Develop and implement business strategies to achieve business goals and stay competitive.
  • Facilitate successful cross-functional collaborations for the completion of new product launches, collaboration, and key product stories, by fostering strong working relationships among all cross functional partners.
  • Streamline workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Champion diversity and inclusion efforts within the workplace through Project Onyx by serving as a leader resulting in an inclusive environment that fostered creativity and innovation among employees.
  • Establish team priorities, maintained schedules, and monitored progress of ongoing projects.
  • Monitor retail analytics and visual merchandising technology and adjusted.
  • Implement data-driven decision making, enhancing overall retail marketing effectiveness.
  • Create visual merchandising standards for retail floor and windows.
  • Streamline retail operations by implementing efficient project management processes and tools i.e. smart sheets.
  • Enhance customer experiences by aiding in the design of visually appealing retail spaces and layouts through floorplans and new store opening decks.
  • Promote sales growth through effective visual merchandising strategies.

Manager, Brand Experience Wholesale

Levis Strauss & Co
San Francisco, CA
10.2018 - 01.2020
  • Utilized visual merchandising techniques to effectively showcase product in store.
  • Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
  • Led the implementation of the digital tool we currently use to merchandise product.
  • Increased product exposure by negotiating prime shelf placements in retail stores.
  • Managed retail accounts to maximize customer satisfaction, loyalty, and retention.
  • Established relationships with key retail accounts.
  • Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
  • Improved customer experience by participating in the creation of custom showrooms.

Corporate Visual Merchandise & Brand Manager

Stage Stores
Houston, TX
08.2016 - 10.2018
  • Managed $300 million-dollar budget used for projects and capital.
  • Heavily relied on sales, analytical thinking, and growth initiatives to make all decisions.
  • Worked directly with merchants, executives, and vendors to support the implementation and communication of visual direction for 800+ stores.
  • Created and managed floorplans in collaboration with merchants to ensure vendor, trend, classification, and signage is emphasized and accounted for as determined by upper management.
  • Executed weekly production of monthly communication and work in tandem with VP to ensure accuracy.
  • Coordinated the production, design/creation and printing of signs needed or specific collateral for key initiatives.
  • Researched, reviewed, and provided new creative ideas and concepts with limited budgets.
  • Worked directly with various vendors to negotiate funding for shop concepts, collateral, and installation.
  • Worked closely with SVP, VP and Directors to effectively communicate and support all efforts relative to presentation standards and store expectations.
  • Developed merchandising strategies for key events.
  • Presented branding campaigns for 6 departments to executive team with the partnership of vendors.

Regional Visual Merchandising Manager

Stage Stores
Houston, TX
06.2015 - 08.2016

· Led, directed, and managed in store merchandising and visual executions to 825 stores with a team of 12.

· Coordinated seasonal training for the entire Texas region.

· Provided corporate team members weekly store reports to highlight opportunities and progress.

· Created communication pilot to further develop and maintain partnerships with all internal partners while working remotely.

· Opened 13 new stores and completed 15 store refreshes.

· Traveled 75% of the time to different store locations to train and implement store merchandise standards.

· Packed out new store or remodel collateral as needed.

· Assisted in seasonal, prototypical in-store sets or as directed by supervisor.

Education

Master of Science - Marketing

Baylor University
Waco, TX
12.2018

Skills

  • Verbal and written communication
  • Complex Problem-Solving
  • Project Management
  • IWD 3D Merchandising Tool
  • Cross-Functional Teamwork
  • Environmental Design
  • Brand Management
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Work Planning and Prioritization
  • Environmental Design
  • Adobe Suite
  • Strategic Thinker
  • Floor Mapping

Accomplishments

  • First cohort to graduate from the Elevate program at LS&Co.
  • Successfully launched the utilization of IWD 3D software for Wholesale and Retail.
  • Co-Chair for Employee Resource Group (Project Onyx.)
  • Key partner in the successful store opening of the companies #1 volume driving store, Citadel.

Timeline

Manager, Brand Experience

Levis Strauss & Co
01.2020 - Current

Manager, Brand Experience Wholesale

Levis Strauss & Co
10.2018 - 01.2020

Corporate Visual Merchandise & Brand Manager

Stage Stores
08.2016 - 10.2018

Regional Visual Merchandising Manager

Stage Stores
06.2015 - 08.2016

Master of Science - Marketing

Baylor University
Whitney Bragg Chapman