WHITNEY DUNN, RDH
Southwick,MA
Summary
SUMMARY STATEMENT: Experienced for 10 years in the field of Dental Hygiene along with over 15 years of experience working in a dental office. Looking to expand my medical knowledge into an alternative career that allows me the opportunity to use my previous experience, confident writing and creative thinking proficiency, customer service experience and overall skill set to further my opportunities to learn and grow within the insurance industry.
Overview
14
14
years of professional experience
Work History
DENTAL HYGIENIST
Day Hill Dental
07.2013 - 09.2023
- Experienced in working in a fast paced environment in conjunction with a team of 7 hygienists and 5 doctors
- Responsible for performing dental prophylaxis as well as scaling and root planing procedures
- Ability to take and assess digital radiographs to determine most likely treatment options for patients
- Proficient with Patterson Eaglesoft software
- Efficient reading and writing patient chart notes as well as charting dental procedures and treatment
- Strong knowledge of anatomy and physiology of the mouth and surrounding structures
- Adaptable to many different situations while working with many different personalities
- Strong organizational skills and meticulous attention to detail
- Ability to think critically in fast paced environment
- Responsible for communication with Arestin representative for ordering product, setting up continuing education opportunities as well as understanding pricing of product
ADMINISTRATIVE ASSISTANT
Day Hill Dental
06.2009 - 07.2013
- Responsible for daily rituals of confirming patient appointments, greeting patients, updating insurance information, collecting payments, reviewing treatment plans and payment options
- Proficient use of Patterson Eaglesoft software to post insurance payments, patient copays, sending and receiving encrypted charts for doctor review, printing daily routing sheets for clinicians, printing and double checking insurance and patient payments at the end of each day
- Familiar with Microsoft Office
- Ability to read Explanation of Benefits and post checks from insurance companies as well as interface with insurance representatives in regards to denied claims or missing payments
- Familiar with proper verbiage while speaking with patients over the phone and communicating effectively between patient and clinician
Education
Associates - Dental Hygiene
Springfield Technical Community College
2013
Bachelor of Arts - History of Art and Architecture
Miami University of Ohio
2008
Skills
- Analytical and Critical Thinking
- Organization and Time Management
- Planning and Coordination
- Written Communication
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Customer Service
Timeline
DENTAL HYGIENIST
Day Hill Dental
07.2013 - 09.2023
ADMINISTRATIVE ASSISTANT
Day Hill Dental
06.2009 - 07.2013
Associates - Dental Hygiene
Springfield Technical Community College
Bachelor of Arts - History of Art and Architecture
Miami University of Ohio
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