Whitney S Wrasse- HILL

Work History

RefiJet

Denver, CO

04.2021 - Current

Developed prospects for new loans by conducting 150 cold calls weekly.
Explained very technical financial information to applicants in easy to understand language.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Proactively identified solutions for customers experiencing credit issues.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Monitored pipelines to track and log status of loans.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Originated, reviewed, processed, closed and administered customer loan proposals.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Newcomer Funeral Home & Crematory

Lakewood, Colorado

10.2020 - 12.2020

Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Acquired burial permits and registered deaths with proper authorities.
Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.

Schomp Automotive Group, LLC

Aurora, CO

02.2017 - 09.2020

Wrote service orders and updated schedules.
Documented changes to customer accounts, including payment details and personal information.
Provided information about service procedures and expected timelines.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service and delivery concerns.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Delivered excellent customer service, resulting in consistent 96.3% customer satisfaction rating.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Met all customer call guidelines including service levels, handle time and productivity.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Educated customers about billing, payment processing and support policies and procedures.
Trained new personnel regarding company operations, policies and services.
Recommended repairs to customers, thoroughly explaining details.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Prepared and charted data and metrics for detailed status reports.

Kenz And Leslie, BG Distribution LLC

Wheat Ridge, CO

06.2015 - 12.2016

Resurrected and monetized dormant leads to build book of business and increase revenues.
Analyzed consumer usage patterns to identify trends and target key demographic.
Organized and stocked merchandise to keep necessary levels for sales demand.
Worked with customers to understand needs and provide repair service.
Leveraged proven sales methods to increase revenue by 26% and surpass sales objectives by 37%.
Maximized business potential by providing excellent customer service and ensuring 96% client retention.
Proactively managed client correspondence and recorded all tracking and communications.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Branded products through effective salesmanship and maintained long-term relationships with clients.
dditive inventory to optimize sales pitches.